[Hiring] Client Success & Expansion Manager @Valatam

Role Description

We are seeking a results-driven Client Success & Expansion Manager to lead our Account Management team, protect existing client revenue, and drive account growth across our active client base. Reporting directly to the Chief Operating Officer, this is a 100% remote, full-time position for experienced client success and account management leaders in Latin America.

In this role, you will lead a team of Account Managers dedicated to maintaining low churn rates (lost MRR), resolving high-level client escalations, and identifying account expansion opportunities through additional full-time placements. If you excel at retention strategies, process governance, and coaching team members to close upsells through consultative client management, this opportunity offers high operational impact and career growth.

Qualifications

• Fluent English & Spanish (C1-C2 level required).
• Proven track record in B2B Customer Success or Account Management leadership, preferably managing remote teams.
• Strong expertise in account retention, churn prevention strategies, and closing B2B upsells/account expansions.
• Advanced proficiency in HubSpot CRM, account health tracking, and pipeline management.
• Experience in BPO, nearshore staffing, or virtual assistant services preferred.
• Bachelor’s or Associate’s degree preferred.

Requirements

• Dedicated quiet home office, stable high-speed internet (≥ 10 Mbps down / 2 Mbps up), and reliable backup.

Benefits

• Hourly rate equivalent to approximately USD $2,500 / month, based on experience.
• Paid time off and performance bonuses.
• Monthly medical insurance stipend after meeting eligibility criteria.
• Birthday and work-anniversary bonuses.
• Gym and wellness allowance.
• Unlimited online fitness classes.
• Company events and Christmas celebrations.
• More information about the payment structure will be discussed further in the process.