[Hiring] Client Relations Manager @XM Careers

Role Description

We are looking for passionate, energetic and self-motivated professionals to join our Client Relations team and provide high quality of client service to clients. This is a great opportunity to be part of a faced-paced and dynamic environment with learning and growing opportunities.

• Develop and maintain excellent relationships with clients
• Handle client inquiries and ensure that high level service is provided
• Perform personal clientele analysis and take actions as required
• Stay abreast of the latest developments, products and marketing promotions that Trading Point launches and the relevant terms and conditions; and communicate them to the clients
• Ensure compliance with the company’s legal guidelines and compliance procedures
• Provide suggestions on system enhancements
• Act in the best interest of the company at all times, and cooperate with the rest of the Client Relations team in order to perform business development
• Contribute to the team effort by achieving targeted results
• Cooperate effectively with other departments as necessary

Qualifications

• Degree in a business-related field
• Client handling experience in the financial services sector is a definite plus
• Fluent Chinese Mandarin speaker with excellent oral and written skills in English
• Reliable, with integrity of character
• Outstanding communication and interpersonal skills
• Dynamic, innovative and target oriented
• Ability to multitask and prioritize
• Strong computer literacy
• Valid work permit required

Benefits

• Attractive remuneration package plus performance related reward
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

Company Description

All applications will be treated with strict confidentiality!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.