[Hiring] Client Programs Specialist @Enlyte

Role Description

This is a full-time, fully remote position open to candidates located anywhere within the United States.

• Responsible for high-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution.
• Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.
• Works to grow the client relationship by identifying new business opportunities.
• Works with the delivery team to execute contract terms and conditions and to ensure on-time delivery of projects that support the client's business.
• Coordinates with clients and internal teams during implementation and ongoing delivery of WCS Service Operations solutions (processing of medical bills).
• Drives client satisfaction, client communication, and contributes to the overall management of the client relationship in partnership with Client Services Management.
• Implements and processes client changes to programs.
• Prepares and delivers standard and ad hoc reporting and researches and troubleshoots client concerns and issues.
• Functions as a liaison between the External Client teams and Service Operations.
• Actively contributes to the continuous improvement and enhancement of internal processes and infrastructure by designing and delivering new reports, suggesting and implementing improvements to existing tools and processes, and relaying and implementing customer suggestions for process change.
• May travel to customer sites to participate in process improvement analysis or present recommendations and solutions.
• Reports proactively on account changes, problems, or issues to ensure that Mitchell meets customer support agreements.
• Resolves customer inquiries about complaints quickly, effectively and with the highest quality.
• Coordinates with clients and internal teams during delivery of an outsourced solution.

Qualifications

• College degree or High school diploma + 2-4 years of industry experience.
• Worker's compensation or Auto Casualty bill review experience preferred.
• Ability to present and interpret data to customers.
• Intermediate skills in Microsoft Office (Word, Excel and PowerPoint).
• Strong grammar and business writing skills for documentation and customer communication.

Benefits

• Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts.
• Life and AD&D Insurance.
• 401(k).
• Tuition Reimbursement.
• An array of resources that encourage a lifetime of healthier living.
• Compensation depends on the applicable US geographic market, with an expected base pay ranging from $52,000 - $65,000 annually.