[Hiring] Client Support Specialist @BetterRX

Role Description

BetterRX is a growing software-as-a-service (SAAS) healthcare company seeking a Client Support Specialist to join our Client Experience Team. Our Support Team strives to provide world-class service and resolution to our clients' needs by tending to their requests promptly and providing resolutions with high quality and attention to detail. We want our clients to become raving fans of our technology and our service.

In this highly visible role, you will be responsible for inbound/outbound support calls with both hospices and pharmacies. You will work closely with valued clients and internal cross-functional teams across the organization. You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence.

We are a people-obsessed company on a mission to radically change patient care by ending medication delays that cause needless suffering. We provide software solutions that connect every member of the patient’s care team, including pharmacists.

BetterRX is an AI forward organization. Many roles will have access and responsibilities that are benefitted by AI tools. We use AI wherever we can safely and responsibly do so to improve the speed and quality of our work.

Qualifications

• Self-motivated and accountable
• Poised under pressure
• Driven by delighting customers
• Team player with prior experience in SaaS client support or as a Pharmacy Technician

Requirements

• Handle 20-40 inbound support calls daily and tickets from both hospices and pharmacies
• Answer incoming support calls timely with minimal number of calls going to voicemail
• Place outbound calls to proactively check on new users, answer questions and offer brief training sessions
• Assist physicians with ePrescribing setup
• Assist Client Success Managers with ad hoc client requests, as needed
• Assist Sales team with hospice research and other projects, as needed
• Contribute to our client-facing Knowledge Center by adding FAQs and tutorials
• Support the Head of Client Support and the CX Team with meeting and exceeding team KPI’s
• Provide exceptional customer service

Benefits

• 100% Remote Environment
• Medical, Dental, Vision, Accidental
• Company paid: Short Term Disability, Long Term Disability and Life Insurance
• 401k Match after 1 year of tenure (4%)
• 3 weeks of PTO
• 15 Paid Holidays
• 5 Wellness Days