[Hiring] Client Ops Associate Supervisor @Publicis Groupe Holdings B.V

Role Description

The Associate Media Supervisor L4 actively supports and leads the operation of a wide range of financial and billing processes for clients/agencies that include different levels of complexity, always looking for efficiency, precision, and the minimum level of error possible.

• Supports Onshore operation from a Senior Functional perspective and oversees the overall execution of a mid-size team for mid and high-profile accounts.
• Leads billing and financial processes:
  • Billing Status
  • Delivery Confirmations (D/Cs)
  • Client Invoice Creation & Draft Billing Report
• Leads and oversees the creation of Budget Reports, Retainer tracking, Budget recon, Monthly Budget Tracker.
• Leads Media Tools flowchart revision: Excel workbooks for performance, Paid Media Flowchart.
• Leads onboarding for new team members.
• Supports documentation efforts for the craft.
• Guarantees SLAs and accounts evolution, supports critical tasks, guarantees operational excellence, adopts process standards.
• Executes 1:1 meetings with the team to identify opportunities, gaps, and develop an action plan.
• Gives appropriate feedback to the Director and the Associate Director about the team’s needs, opportunities, and success.

Qualifications

• Outstanding Communication
• Attention to detail & accuracy
• Initiative
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
• Continuous learning
• Collaborating with others
• Strong problem-solving and analytical skills
• Self-sufficiency
• Microsoft Office: Advanced Excel
• Leadership experience