[Hiring] Client Experience Manager @Market My Market

Role Description

As a Client Experience Manager (CXM) at Market My Market, you'll serve as the primary point of contact for a portfolio of 30-40 single-location and small-multi-location service businesses — primarily law firms, specialty medical practices, and dental practices focusing on delivering exceptional account management and fostering long-term client relationships. You'll be responsible for account strategy, maximizing client opportunities through upselling and cross-selling, communicating value, and delivering insights related to business development and operations. You'll collaborate closely with Client Success Assistants (CSAs), who provide operational and administrative support, and report to the Director of Client Experience.

A week in this role looks like:

• Reviewing ranking changes and surfacing anything urgent to your SEO Managers.
• Client strategy calls where you'll walk your clients through trends, GBP performance, content roadmap, and what's next for their campaigns.
• Monthly reporting prep with your CSA.
• Renewal conversations and upsell positioning for clients hitting milestones.
• Working alongside the team to find new opportunities to elevate the work we do day in and day out.

Qualifications

• 3+ years managing a portfolio of SEO clients at a digital marketing agency.
• Proven track record of managing client relationships and driving client retention.
• Experience with organic SEO strategy development and execution.
• Strong understanding of Google Business Profile optimization and local search marketing.
• Experience analyzing SEO performance data and communicating insights to clients.
• Knowledge of Legal, Dental or Medical industries.
• Excellent verbal and written communication skills.
• Ability to build trust and rapport with clients quickly.
• Problem-solving skills and ability to navigate challenging client conversations.
• Strong organizational skills to manage multiple accounts simultaneously.
• Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software.

Requirements

• Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships.
• Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market.
• Oversee a portfolio of 30-40 clients, ensuring all deliverables are met and proactively addressing client concerns.
• Work closely with CSAs to coordinate the execution of marketing activities, including content delivery, reporting, and project management.
• Track and report on client performance metrics, ensuring campaigns deliver measurable results.
• Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention.
• Provide insights and recommendations based on client needs, market trends, and campaign performance.
• Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship.

Benefits

• Compensation: $70,000 - $80,000 per year, salary based on experience.
• PTO: 2.25 weeks per year.
• Health insurance benefits.
• 401(k) plan (after 1 year of employment).
• Remote work opportunity.

Company Description

Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. We pride ourselves in delivering measurable results that directly impact our clients' businesses. Our target markets include single event legal, specialty medical, and dental clients located across the country who are looking to grow their presence in their local markets.

In just 4 years, Market My Market has experienced remarkable growth, expanding from 40 clients to nearly 200 clients. This rapid expansion reflects our commitment to excellence and the trust our clients place in our services.