[Hiring] Channel Partner Manager @Ravelin Technology

Role Description

The Channel Partner Manager leads Ravelin's day-to-day relationship with our strategic parent-company partner and makes sure delivery and the relationship are well coordinated. This is a coordination and relationship role: you connect the right people across teams and stakeholders so the partnership runs smoothly.

• Coordinate across teams, run regular partnership meetings and updates, and own the process for handovers, actions and escalations.
• Work across Ravelin's Account Management, Customer Success, Product and Engineering teams, and with the partner's commercial, product and operations teams.

Responsibilities

• Build and maintain trusted relationships with stakeholders at every level of the partner.
• Coordinate Ravelin's Account Management, Customer Success, Product and Engineering teams to support day-to-day success.
• Lead delivery of operational projects with the partner, making sure merchants are well supported.
• Tailor communication to different audiences.
• Run regular partnership meetings and leadership forums.
• Own escalations and SLA response times.
• Lead SBRs and regular updates that share progress, challenges and successes.

Qualifications

• At least 3 years' experience in partnership management, project management or consulting, within a start-up or a bank, ideally including managing a strategic partner rather than just clients.
• Confidence working with senior leaders on both sides of a partnership, and influencing without direct authority.
• A data-led approach: you can agree KPIs with a partner and build SBRs and reporting from them.
• Proven experience delivering operational projects and SBRs, with strong process and project management, running multiple workstreams and stakeholders at once.
• Excellent presentation skills: confident building and presenting to senior audiences, with clear, concise written and verbal communication.
• Comfort owning escalations and SLA response times.
• Strong product knowledge, with the curiosity to learn Ravelin's products in depth and explain them clearly to partner teams.
• Strong, proactive coordination: organised, pushing work forward across teams and managing your own workload and diary in a fast-paced environment.
• UK-based and able to travel regularly to the US.

Nice to haves

• Knowledge of the fraud and payments industry.
• Experience working inside, or alongside, a large acquirer or payments group.
• Familiarity with APIs, cloud or data science concepts.

Benefits

• Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
• Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
• £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more.
• Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you.
• 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.
• Mental Health Support via Spill — Access professional mental health services when you need them.
• Aviva Pension Scheme — Plan for the future with our pension program.
• Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.
• Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in-person or remote lunches every other week on us!
• Cycle-to-Work Scheme — Save on commuting costs while staying active.
• BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk.
• Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.