[Hiring] Bilingual Print Customer Success Specialist @Staples Canada

Role Description

As the Digital Print Account Specialist, your role will be divided into two main areas of responsibility:

• For new ePrint business opportunities, your primary responsibilities will involve:
  • Prospecting potential ePrint clients.
  • Understanding their needs and presenting our ePrint solutions.
  • Preparing business cases and building requests to the Digital Print Application Team.
• Ongoing account management for ePrint clients, including:
  • Building and maintaining strong relationships with clients and the internal account management team.
  • Understanding ongoing and changing print and communication needs.
  • Developing and executing effective strategies to help clients achieve their objectives.
  • Ensuring client satisfaction, driving revenue growth, and customer retention.

Specifically, you will:

• Act as the primary point of contact for assigned customers, fostering strong relationships and understanding their unique business needs.
• Liaise with the wider account management team to manage customer relationships holistically.
• Partner closely with the Staples Print Sales team to retain and grow program account relationships.
• Maintain detailed customer account information to highlight growth opportunities for software solutions.
• Conduct quarterly reviews with customers to review storefront health and performance.
• Proactively address client concerns, troubleshoot issues, and manage client expectations.
• Provide guidance and support to new sales reps in developing program account opportunities.

Qualifications

• College or technical school diploma in graphic arts or related discipline or equivalent experience.
• Ability to read lengthy and complex texts to extract and interpret information.
• Writing skills for technical and tailored texts.
• Mathematical skills to complete basic and complex calculations.
• Basic skills with design software (Adobe Creative Suite).
• Understanding of basic colour theory, typography, print production, and principles of file management and design.
• Good use of Microsoft Office Suite (Outlook, Excel, and PowerPoint).
• Understanding of steps involved in the printing process.
• Strong understanding of medium and complex print specifications and ability to assess the integrity of quotations from vendors.
• Prior industry experience with knowledge of margins within multiple product categories.
• 3 years’ experience in the graphic communication and printing industry.

Requirements

• Remote environment.

Benefits

• Associate discount.
• Health and Dental benefits.
• RRSP/DPSP.
• Performance bonuses.
• Learning & Development programs.
• And more...

Company Description

At Staples Canada, we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more, and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions.

We are building an inclusive and diverse team. Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value, and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. If you have a disability or special need that requires accommodation, please let us know.