[Hiring] Benefits Account Manager @Brown & Brown Insurance

Role Description

The Account Manager is responsible for managing and retaining a dedicated book of business focused on public sector clients who offer employee benefit programs consisting of group medical, dental, vision, pharmacy management, life, disability, and workplace benefits. This role serves as a long-term strategic partner and primary point of accountability while delivering consistently high-quality client experience. Day-to-day responsibilities include:

• Leading benefits implementation, compliance alignment, renewals, and Open Enrollment strategy.
• Partnering closely with public sector organizations to navigate regulatory complexity, multi-layered governance and decision-making environments, and long planning cycles.
• Ensuring benefits programs are compliant, well-executed, and aligned with agency or municipality goals.
• Anticipating client needs, resolving issues, and strengthening trust over time.

Qualifications

• In-depth knowledge of employee benefits programs, including group medical, dental, vision, pharmacy management, life, disability, and workplace benefits.
• Working knowledge of public sector benefits environments, including governmental entities, municipalities, law enforcement agencies, special taxing districts, and school districts.
• Understanding of benefits compliance and regulatory frameworks (e.g., ACA, ERISA, COBRA, HIPAA) and when to engage specialized third-party expertise.
• Knowledge of Open Enrollment planning and execution.
• Familiarity with carrier and vendor operations, service models, and performance standards.
• Understanding public sector governance, multi-layered decision-making, and procurement considerations.
• Strong client relationship management skills with the ability to build trust, credibility, and long-term partnerships.
• Strategic planning and execution skills to lead implementations, renewals, and Open Enrollment initiatives.
• Excellent verbal and written communication skills, including the ability to translate complex benefits and compliance topics into clear, actionable guidance.
• Skilled at facilitating decision-making conversations with client leadership and internal teams.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, Finance, Risk Management, Public Administration, or related field, or equivalent relevant work experience.
• Advanced coursework or continuing education in employee benefits, compliance, or public sector administration is a plus.
• 5+ years of experience in employee benefits account management, benefits consulting, brokerage, or a related client-facing role.
• Prior experience managing a book of business, with demonstrated accountability for client retention and relationship growth.
• Experience serving public sector clients (e.g., municipalities, school districts, counties, state agencies) preferred.
• Active Life & Health Insurance license (or ability to obtain within the first 90 days' timeframe).
• Professional designations are a plus: CEBS (Certified Employee Benefit Specialist), PHR / SPHR, SHRM-CP/SHRM-SCP.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.