[Hiring] Associate CSE AFH @The Hershey Company

Role Description

The Associate CSE AFH is a key contributor within the Commercial, Industrial & Emerging Retail team. This role manages day-to-day work across multiple customer accounts and processes, using practical account and client management expertise to strengthen service delivery, identify growth opportunities, and support reliable customer retention. The Associate CSE AFH will organize defined projects and workflows, resolve moderately complex issues, and partner across internal teams, distributors, and external partners to improve business and customer outcomes.

What will you do?

• Execute day-to-day customer relationship activities:
  • Carry out scheduled check-ins, follow-up communications, service confirmations, and other planned engagement activities across assigned accounts.
  • Capture key information in required systems to support relationship stability and visibility for the broader account team.
• Contribute to account planning and opportunity sizing:
  • Gather and synthesize customer feedback, performance trends, and business data for account plans and reviews.
  • Highlight patterns, potential risks, and growth opportunities to senior team members and leaders.
• Resolve moderately complex customer issues:
  • Analyze recurring service challenges and questions involving multiple internal teams.
  • Apply policies, established practices, and historical precedent to determine appropriate responses while minimizing unnecessary escalation.
• Prepare customer-facing materials and standard proposals:
  • Develop accurate, complete, and tailored presentations, proposals, and related materials using established templates and guidance from senior subject matter experts.
• Coordinate operational requirements with distributors and partners:
  • Manage defined operational details such as timing, documentation, and standard service requirements.
  • Track completion of requested actions and document outcomes to support smooth execution across the extended value chain.

Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 3+ years of relevant experience in account management, customer/client service, sales support, commercial operations, or a related field.

Requirements

• Strong customer relationship skills and the ability to build productive, mutually beneficial partnerships.
• Working knowledge of account planning, commercial strategy, customer analytics, and opportunity identification.
• Ability to assess multiple factors, coordinate across teams, and resolve customer issues using established practices.
• Clear written and verbal communication skills, including preparation of proposals and customer-facing presentations.
• Strong organization, follow-through, attention to detail, and comfort managing multiple accounts or workflows.
• Ability to work effectively in a remote environment and travel as business needs require.

Benefits

• Competitive pay and a comprehensive total rewards package designed to support your wellbeing, financial security, and life outside of work.
• Health & Wellbeing: Medical, dental, and vision coverage, plus wellness programs that support your physical and mental health begin on Day 1.
• Financial Security: Competitive pay, annual incentive opportunities, and a 401(k) with company match.
• Time Off & Flexibility: Paid time off, company holidays, and flexible ways of working where applicable.
• Growth & Development: Career development programs, learning opportunities, and internal mobility.
• Benefits may vary based on role, location, and eligibility.