[Hiring] ASSOCIATE ACCOUNT DIRECTOR @Wishpond Technologies

Role Description

We're looking for a full-time Associate Account Director to serve as a key player-coach in our Account Management department. Positioned as the stepping stone between Account Manager and Account Director, this role is built for a sharp digital marketing leader who delivers exceptional client work and is ready to develop and coach others.

This is a hands-on marketing leadership role, not a sales role. You will not carry a quota or sell new business. Instead, you will carry a focused portfolio of approximately 12 VIP accounts while directly managing, coaching, and serving as the Quality Assurance (QA) gate for 2 to 3 Account Managers.

At Wishpond, we pair a modern AI tool stack with strategic, accountable people to deliver speed, consistency, and genuine ROI for small and mid-sized businesses across North America. In collaboration with company leadership, you will set campaign strategy, utilize AI tools to produce high-quality work, review your team's output, and coach your AMs to improve campaign quality and client satisfaction, setting the stage for your growth into an Account Director role.

Responsibilities

• Own a VIP portfolio of approximately 12 high-value client accounts, set strategy, run kickoffs, review deliverables, and own the client relationship end-to-end.
• Coach and develop 2 to 3 Account Managers, review their work before it reaches clients, provide real-time feedback, and help them improve campaign quality and client communication.
• Be the QA gate for your AMs' output, assets, copy, campaigns, and reporting; don't leave the team without your sign-off.
• Use AI marketing tools to produce high-quality work efficiently and teach your AMs to do the same.
• Escalate thoughtfully, surface systemic issues to your Director; handle day-to-day challenges within your team.
• Model the standard; your own client work sets the bar for what "great" looks like on this team.
• Participate in hiring and onboarding new AMs as the team evolves.
• Other duties as assigned.

Qualifications

• 3+ years in digital marketing with hands-on experience across paid media (Meta/Google), SEO, email, and conversion-focused landing pages.
• Hands-on experience designing and executing full-funnel marketing strategies that drive measurable marketing ROI for small and mid-sized businesses (SMBs).
• Proven track record of strong client retention and growth, building trusted, long-term relationships.
• Strong coaching instincts and a genuine desire to develop people, with an interest in mentoring, training, or onboarding Account Managers.
• A collaborative, highly effective communicator, comfortable and credible leading senior client-facing conversations (kickoffs, strategy, reporting) as well as clear internal direction.
• Comfort working across a full AI tool stack and AI-assisted marketing workflows, with the agility to learn new technology quickly.
• Comfortable working cross-functionally and owning outcomes, serving as the primary Quality Assurance (QA) gate for team deliverables.
• Technical, analytical, and results-driven, with strong administrative and organizational skills to multitask in a fast-paced, remote environment.
• As part of a diverse team, the ability to work both independently and collaboratively.
• Organized, administratively strong, and have solid writing, phone, and general communication skills.
• Experience in an SMB-focused marketing agency or SaaS environment - preferred.
• Hands-on experience with GoHighLevel (GHL) - an advantage, not a requirement.
• Fluent in English; most of our clients are based in the US and Canada.

Work Environment

• This is a 100% remote position, and the individual could be based anywhere outside of Canada.
• The successful candidate will provide their own workstation, computer, and headset and have a fast and reliable internet connection.
• The individual must be willing to work standard business hours in either the Pacific Time Zone or the Eastern Time Zone.
• Background verification may include employment references, criminal records, and credit checks.
• Once hired, the successful candidate must provide a governmental photo ID and proof of residential address as part of the onboarding process.

Benefits

• Fully remote position allowing you to work from your home anywhere in the world!
• Exciting and dynamic environment with a great leadership team.
• Comprehensive training program and regular performance reviews to facilitate your success.
• Competitive compensation based on experience and proven abilities.
• Great referral programs with incentives and bonuses.
• Unbelievable product discounts when you use our products for your own business.
• A global workforce of multi-cultural and talented colleagues.
• A close-knit operation with amazing growth opportunities for your personal development.
• A high-growth SaaS technology company publicly traded on the TSX Venture Exchange.
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada.

Application Process

If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter.

Wishpond Technologies is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status or any other basis protected under legislation.

We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries.

Internal Applications close on Wednesday, July 29th at 5:00 pm Pacific Time.