[Hiring] AI-First Account Manager @Storm Ideas

Role Description

We are hiring an AI First Account Manager to own the client relationship and keep a complex social media operation joined up. You'll connect client priorities with the people and processes that deliver them.

• Combine warmth and confidence with a strong systems mindset.
• Understand the client's goals, teams, and competing priorities.
• Oversee work across social planning, publishing, community management, and reporting.
• Develop better ways of working: understanding the problem, shaping the approach, writing clear briefs, testing changes, and helping teams adopt them.
• Stay close enough to explain the work confidently, challenge assumptions, and judge whether it delivers what the client needs.

Responsibilities

• Build client confidence.
• Own the relationship and account rhythm, using AI tools and agentic workflows.
• Represent the client's point of view.
• Turn ambiguity into clear direction.
• Keep delivery joined up.
• Develop better workflows.
• Protect service quality.
• Turn reporting into action.
• Keep commitments and account health visible.
• Bring the right expertise into the conversation.
• Make escalations useful.
• Build a dependable AI working practice.
• Keep improving how the work gets done.

Qualifications

• Evidence of personally owning client relationships and complex delivery conversations.
• A strong systems mindset.
• Confidence understanding workflow tools such as Airtable or comparable systems.
• Demonstrable, hands-on use of AI tools and agents in your work or projects.
• Strong written and spoken English.
• Commercial and delivery judgement.
• Confidence interpreting performance information and asking useful questions of specialists.
• High ownership and attention to detail.

Benefits

• Fully remote working within Colombia.
• Working with globally recognizable brands in US TV and entertainment.
• A high-end, fast computer and all the latest software and AI tools you'll need.
• Pacific Time working hours, generally 9:00am–5:30pm PT.

Recruitment Process

• Apply: Share your CV and relevant experience.
• Video questions: Answer a short set of self-recorded questions about how you work.
• First interview: Meet with account leadership or our recruitment team to discuss your experience and approach.
• Practical task: Complete a paid practical task, capped at three hours, built around a realistic brief.
• Second interview: Meet with a senior leader to discuss your work, judgement, and fit for the role.