[Hiring] Advertising Client Account Manager @Fertility Bridge

Role Description

Join Our Team: Account Manager

Position Type: Independent Contractor

Location: Remote

Rate: $35 / hour

Estimated weekly hours: 10-20

“Wow! [Your Name Here] is the best Account Manager we’ve ever seen!”

How do you know if this is your dream work and if Fertility Bridge is your dream client? If you think you can achieve these outcomes, this just might be the place for you:

• Advertiser fully onboarded, up to 10 per month, including:
  • Obtaining Advertiser intake
  • Scheduling interviews when relevant
  • Liaising with Advertiser Strategist, Content Strategist, and Production Project Managers
  • Proactively addressing issues on strategy, due dates, and deliverables
• All sponsor requirements are received, approved, and delivered within deadline, including:
  • Payments
  • Agreements
  • Advertiser’s creative assets such as landing pages and lead magnets
  • Calls to action
• Annual customer retention rate of >75%:
  • >75% of clients continue through and renew or upgrade their investments after 12 months
  • Average Customer satisfaction score of 9/10 or 4.5 of 5
• Responded to within 3 business hours (9a - 5p EST, Monday - Friday)

What we think we have for you to achieve outcomes:

• Project management software - Asana
• Advertiser Journey Management - template for tracking advertiser onboarding, strategy, payments, results, and retention
• Client Portal
• Microsoft Share Point
• Training materials on the way we conduct meetings, make tasks, and projects
• Training materials on the way we delegate to outcome, using the outcome Hub
• Advertiser has agreed to be timely according to their Terms of Service Agreement
• Sales person to close new business; you don’t close new business
• Sales Assistant, to help move order from sales to delivery
• Production Project Manager who helps with deliverables like podcast episodes and news articles
• Background on fertility field
• History of and vision of Inside Reproductive Health
• Deals are already sold; you do not have to sell
• Founder to help close upsells and renewals; your job is to open the window
• IRH Content Playbook to direct many advertiser strategy questions
• Standard Operating Procedures (SOPs) and work instructions for our different offerings and sponsorship process, including Loom videos where helpful
• A communication policy SOP for interacting with Advertisers
• Account Dossier for you to include client information
• Brand Guide, Media Kit, and an overview of the deliverables for our offerings
• A Library of current and prior podcasts and digests, our IVF Heroes Universe Directory, and our Industry Reports, to expand your knowledge of our offerings and the field
• An account project coordinator who is responsible for much of the manual setup such as Asana projects and client portals

What you may need to achieve the outcomes, that we do not have:

• Process for efficiently obtaining approvals from clients in phases may be insufficient; speak up
• Our traffic system is simple right now; you may have to help as it gets more complicated
• Reporting on data and its processes are incomplete and we are slowly building our data capabilities

Everyone who works with or for Fertility Bridge does business in these ways:

• Must Get, Want, and have the Capacity to achieve the outcomes aligned with the role
• Must be a plus or a plus/minus on each of the five core values of Fertility Bridge
• Leader specifies and judges the result of the outcome
• Must be on brand with Fertility Bridge and Inside Reproductive Health brand guidelines
• Employee or contractor must specify exactly what is required to achieve outcome
• Must be accountable in Asana
• Must create Fertility Bridge assets in Fertility Bridge drives using Fertility Bridge account

Sound interesting? Great!

We’re looking for someone who can not only meet the Outcomes above but also someone who has a background in client management. A background in digital marketing or the fertility industry is a plus as well, but not required.

Qualifications

• Background in client management
• Background in digital marketing or the fertility industry (a plus)

Requirements

• Must be physically located in the United States or Canada
• Must be authorized to work in the United States

Benefits

• Remote working environment
• Flexible hours

Company Description

Fertility Bridge and Inside Reproductive Health are committed to engaging A-players and building a strong team.