[Hiring] Account Supervisor @Precision Medicine Group

Role Description

The Account Supervisor functions as a team leader and provides support through overseeing and coordination of projects. The Account Supervisor is responsible for assuring and maintaining client satisfaction as the primary client point of contact. The Account Supervisor serves as a liaison between client services leadership, strategy, and internal operations and is responsible for the success and profitability of all support projects.

• Client Management:
  • Assume primary lead for the client upon client acceptance of proposal
  • Maintain and manage business opportunities with existing clients
  • Development of client agendas and slide presentations
  • Lead and/or support calls with client and LMR, faculty, and/or content experts regarding content and direction
  • Review and forward status/contact reports to client after each client contact
  • Develop project briefs and scope of work for clients and internal team members
• Project Management:
  • Provide direction to support team on all aspects of project management to ensure client expectations are met or exceeded
  • Manage projects by utilizing approved internal project briefs, proposal templates, and budget tools
  • Collaborate with internal team on overall project plan, objectives, milestones, and deliverables
• Leadership:
  • Function as internal team leader ensuring all members of the team work together smoothly and effectively
  • Mentor personnel at the Associate Account Executive, Account Executive, and/or Senior Account Executive levels
  • Conduct performance reviews, prepare development plan, and set goals for direct reports as applicable
  • Must be able to execute and teach junior level Account team employees the following: development of client agendas, project status, financial reports, and contact report
• Business Development:
  • Work with Client Services leadership and Strategy to help identify market opportunities that will further client business
  • Identify opportunities for organic growth within assigned accounts
• Finance:
  • Develop proposals, budgets, and reconciliations
  • Collaborate with all teams to ensure proposal development is accurate and all teams hours are captured
  • Monitor budgets including direct costs, labor costs, fee, and out-of-pocket expenses
  • Provide periodic budget status updates and communication with client
• Additional Accountabilities/Responsibilities:
  • Ability to work central time hours
  • Adheres to PhRMA, FDA, OIG and ACCME guidelines
  • Demonstrate ownership and accountability for all agency procedures and workflow
  • Attend internal meetings with Sales, Client Services, Meeting Services, Traffic and other key personnel to discuss project status as required
  • Ensure the highest standards of quality control of client materials
  • Contribute original ideas for tactical planning within assigned accounts

Qualifications

• Bachelor’s degree in marketing, advertising, communications, or related subject
• At least 3 years in an Account role within a pharmaceutical/medical communications company
• Daily client facing experience and Medical, legal, regulatory review experience is required

Requirements

• Must be able to execute and teach junior level Account team employees the following: development of client agendas, project status, financial reports, and contact report

Benefits

• Discretionary annual bonus
• Health insurance
• Retirement savings benefits
• Life insurance and disability benefits
• Parental leave
• Paid time off for sick leave and vacation