[Hiring] Account Manager - Laboratory Services @Huzzle

Role Description

As an Account Manager, you will serve as the strategic bridge between our clients and our laboratory operations. This is not a standard customer support role; we are looking for a commercially-driven, relationship-focused professional who can navigate the complexities of a technical, scientific, and highly regulated B2B environment. You will be responsible for ensuring client satisfaction, driving high retention rates, and identifying growth opportunities within your portfolio. If you are a calm, highly organized communicator who thrives on managing multifaceted projects and maintaining long-term trust with sophisticated stakeholders, this is the role for you.

Key Responsibilities

• Act as the primary point of contact for a portfolio of clients, managing expectations and laboratory timelines with precision.
• Own the commercial health of your accounts, including responsibility for renewals, retention, and Net Revenue Retention (NRR).
• Proactively identify opportunities for cross-selling and account expansion by understanding client needs and technical requirements.
• Coordinate multiple active projects simultaneously, ensuring seamless communication between the client and the internal technical team.
• Handle account escalations with empathy and professionalism, resolving issues while maintaining the long-term integrity of the partnership.
• Maintain meticulous records within HubSpot to track client interactions, project status, and revenue forecasts.
• Monitor key performance indicators such as reorder rates, logo churn, and client satisfaction scores.

Qualifications

• 3+ years of experience in Account Management, Client Success, or Client Relationship Management.
• Proven track record in a technical, scientific, or highly regulated B2B services environment (e.g., Clinical, Engineering, or Complex Manufacturing).
• Demonstrated experience with commercial accountability, specifically in managing renewals or driving account growth.
• High proficiency in HubSpot for managing pipelines and client data.
• Exceptional written and verbal English communication skills, with the ability to explain complex concepts accurately.
• Strong organizational skills and the ability to manage multiple concurrent projects without sacrificing quality.
• Professional stability and a proactive approach to problem-solving and client retention.
• Willingness to work US Central Time (CT) hours with a minimum 7-hour overlap between 8:00 AM–5:00 PM CT.

Nice-to-Haves

• Direct experience in Life Sciences, CRO/CDMO, or laboratory services.
• Previous experience using LIMS (Laboratory Information Management Systems) or sample-tracking software.
• Experience managing enterprise-level or multi-site accounts with complex decision-making chains.
• Background in managing scientific services or high-stakes technical projects.

Benefits

• 💻 Fully Remote: Work from anywhere with international teams.
• 🤝 Peer Community: Connect with high-performing sales professionals in our network.
• 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement.
• 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals.