[Hiring] Account Manager, Enterprise @Atlassian

Role Description

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa, and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.

Our team drives retention and accelerates expansion, contributing to the transformation of our largest Enterprise customers. You will enhance revenue growth by ensuring high customer retention, proactively engaging on expansion opportunities, and leading upsell, upgrade, and cross-sell efforts. Collaboration with our Global Sales Team, including strategic account planning and cross-functional partnerships, is essential for driving total book of business growth. We are proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. This role will cover the LATAM region and requires full fluency in Spanish.

Responsibilities

• Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a top-down, solution-oriented approach.
• Drive best-in-class retention across your customer base.
• Develop Senior and Executive relationships via video and in-person.
• Manage high-value renewals and expansions across our product portfolio.
• Increase customer product awareness, oversee growth opportunity management, and deliver end-to-end sales cycles for cross-sell and up-sell.
• Collaborate with Sales on account planning and driving BoB growth through market and whitespace analysis.
• Maintain understanding of product updates and articulate improvements to customers and partners.
• Ensure accurate forecasting and project documentation.

Qualifications

• 5+ years in account management, inside sales, or customer success with Enterprise customers.
• Full Spanish fluency.
• Proven ability to build relationships across cultures and senior stakeholders both internal and external.
• Strategically global account planning, prioritizing customer engagements to maximize growth and retention.
• Track record of meeting performance goals.
• Experience with a small Book of Business, driving curiosity in discovery efforts, advocating for customer interests, solving complex problems, influencing outcomes, and developing high-revenue deals.
• Experience with complex, end-to-end sales cycles is preferred.

Requirements

• Selling Enterprise SaaS products globally.
• Working with Channel Partners & GSIs.
• Familiarity with Salesforce, Clari, and Tableau.
• Data analysis for identifying opportunities.

Benefits

• Wide range of perks and benefits designed to support you and your family.
• Health and wellbeing resources.
• Paid volunteer days.