[Hiring] Account Manager, Customs Compliance @Magaya Corporation

Role Description

The Account Manager is responsible for driving revenue growth and retention across an assigned portfolio of existing customers. This is a quota-carrying, customer-facing sales role with direct responsibility for identifying, developing, and closing cross-sell, upsell, and renewal opportunities.

• Proactively engage customers to understand their business operations and strategic priorities.
• Identify opportunities to expand relationships and position relevant products and services.
• Measure success through achievement of revenue targets, expansion of recurring revenue, and effective management of customer relationships.
• Serve as a key point of contact for assigned customers and set appropriate expectations regarding internal processes.
• Coordinate internal resources when escalations arise while maintaining ownership of the overall customer relationship.

Qualifications

• Education: Bachelor's degree from an accredited college or university, or an equivalent combination of education and relevant professional experience.
• Sales Experience: Minimum of 2–3 years of B2B sales, account management, or customer expansion experience.
• Quota Accountability: Demonstrated experience carrying and achieving an individual sales or revenue quota.
• Commercial Skill: Proven ability to identify, develop, negotiate, and close cross-sell and upsell opportunities.
• Presentation Skills: Strong ability to effectively demonstrate software or product features.
• Regulatory Knowledge: Demonstrated knowledge of both import and export regulations.
• Pipeline Management: Experience managing a sales pipeline and maintaining accurate opportunity and account information within a CRM.
• Soft Skills: Excellent verbal, written, presentation, and interpersonal communication skills.

Requirements

• Licensed Customs Broker (LCB) preferred; equivalent experience or alternative qualifications will be considered.
• Experience within freight forwarding, logistics, supply chain, transportation technology, customs brokerage, or customs compliance strongly preferred.
• Working knowledge of customs brokerage and compliance processes.
• SaaS or technology sales experience preferred.
• Proficiency with CRM and sales productivity tools; Salesforce experience preferred.
• Ability to travel domestically and internationally (35% travel).

Benefits

• Remote Work from Home Structure
• Paid Time Off Programs
• Paid Sick Leave
• Paid Holidays
• Medical, Vision, Dental Voluntary Life Plans
• Critical Illness and Accident Policies
• 401(k) Retirement Plan