[Hiring] Account Manager, Business Services @Blue Stream Fiber

Role Description

Responsible for assigned customer relationships to ensure a difference making customer journey through various stages, including onboarding, installation, post sales involvement, account reviews, retention, and service upgrades. Promote Blue Stream products, including video, high-speed Internet, and voice. Provide ongoing sales support to assigned business customers being a trusted advocate for the customer. Utilizes advanced knowledge of Blue Stream's products and services as well as sales process experience to maximize sales. Works with moderate guidance in own area of expertise. Tasks may involve project management, strategic planning, sales support, service application, and logistics.

Key Responsibilities

• Coordinate with staff members working on the same account to ensure consistent service, including but not limited to Kick-Off Meetings, project updates, and customer activations with test and turn up.
• Order Entry/Order Management for customer accounts post-sale through the journey to installation.
• Assist customer with billing inquiries and general customer service needs.
• Collaborates with sales team to build a relationship with the customer immediately after sale as well as assisting with prospective clients.
• Service multiple clients concurrently, often meeting deadlines.
• Conducts proactive calls into responsible base to do account reviews as required, touch points on overall customer satisfaction.
• Support Customer support operations where needed with complex customer situations.
• Interface with Project Management on all new build projects.
• Develops and maintains long-term relationships with accounts.

Qualifications

• Focused and able to guide team members to accomplish work objectives.
• Able to interact with others in ways that give them confidence in one’s intentions and those of the organization.
• Make customers and their needs a primary focus of one’s actions, developing and sustaining productive customer relationships.
• Identify and understand issues, problems, and opportunities.
• Compare data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions.
• Able to deal effectively with others in antagonistic situations.
• Establish proper courses of action to ensure that work product is completed efficiently and on time.
• Maintain stable performance under pressure or opposition.
• Actively able to appreciate and include the diverse capabilities, insights, and ideas of others.
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.

Requirements

• Minimum of five years of related experience.
• Proficient in I-COMS billing system is preferred.
• Proficient in CRM tools such as salesforce.com, Zoho, HubSpot and other comparable tools.
• Ability to communicate in the English language; bilingual in any language is a plus.
• Able to organize and prioritize effectively.
• Proficient in Microsoft Office, Excel, and Power Point.
• Cable or telecommunications background preferred.

Benefits

• Medical, Dental and Vision
• PTO & Holidays
• 401K + Match
• Life Insurance
• FSA & HSA
• Short Term/Long Term Disability
• Legal Plan Support & EAP