[Hiring] Account Manager @TransUnion

Role Description

The Account Manager - Life Insurance strengthens customer relationships by understanding carrier priorities, supporting day-to-day needs, and ensuring a high-quality experience. This role will report directly to the Sales Vice President.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

• Serve as the primary day-to-day contact for assigned Life Insurance customers, building trusted relationships and developing a strong understanding of their business priorities, challenges, and objectives.
• Drive customer retention and account growth by identifying whitespace, cross-sell, upsell, and expansion opportunities that align customer needs with TransUnion solutions.
• Partner with Account Executives, Life Insurance leadership, and cross-functional teams to develop account strategies, advance opportunities, and broaden relationships into strategic, multi-solution partnerships.
• Support customers throughout the onboarding, implementation, adoption, and ongoing utilization of TransUnion solutions, proactively addressing issues that could impact satisfaction, retention, or growth.
• Lead ongoing customer engagement and business reviews to assess solution performance, address evolving needs, demonstrate value, and identify future growth opportunities.

Qualifications

• 2+ years of experience in account management, customer success, sales, or a related client-facing role, with demonstrated success supporting customer retention, adoption, and growth.
• Strong business and industry acumen, with the ability to understand customer priorities and translate business challenges into relevant TransUnion solutions and use cases.
• Proven ability to build trusted relationships with customer stakeholders and decision-makers, advocate for customer needs, and collaborate across teams to advance initiatives and resolve issues.
• Strong consultative sales skills, including identifying customer needs, supporting renewals, managing pipeline opportunities, and uncovering upsell, cross-sell, and solution expansion opportunities.
• Knowledge of the Life Insurance industry and policy lifecycle strongly preferred, including underwriting, applicant verification, policy administration, claims, risk, fraud, data, analytics, SaaS/API, or identity solutions.
• Strong communication, problem-solving, and project management skills, with the ability to work effectively in a matrixed environment, coordinate implementations, manage account plans, and support senior-level customer conversations; 20% travel expected.

Benefits

• Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability.
• Adoption assistance and fertility planning coverage, caregiver support, and access to Dependent Care FSA.
• 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year.
• Access 24/7 support including professional therapy, coaching, and emotional well-being programs.

Company Description

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.

We strive to build an environment where our associates are in the driver’s seat of their professional development—while having access to help along the way.