[Hiring] Account Manager @Customer.io

Role Description

Hi, I'm Tijani Jackson, Manager of Account Management at Customer.io, and I'm looking for an Account Manager to join our North America’s Team. This is a revenue ownership role - you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit team and a key commercial voice for the accounts you own. This role is open to candidates based in the US or Canada only.

What we value

• Commercial ownership: you treat your book of business like it’s yours, because it is.
• Forecasting discipline and data-driven decision-making, not gut feel.
• Multi-threaded relationships — you build trust across the org, not just with one champion.
• Expansion through value, not feature gates or mechanical levers.
• Close partnership with Customer Success — you see CS as a collaborator, not a handoff.

What you'll do

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation.
• Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly.
• Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology, maintaining strong CRM hygiene and reliable pipeline data.
• Proactive pipeline generation and multi-threaded relationships - you actively uncover growth opportunities and build trust as a commercial advisor across the org, not just with one champion.
• Partner closely with Customer Success on account health and with Sales on expansion deals.
• Own commercial negotiations, navigate objections and complex deal cycles, and drive renewals and expansions to close, partnering with Legal, Finance, and other internal teams as needed.

Qualifications

• 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred).
• Experience managing $5m ARR, predominantly in the MM space.
• Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation.
• A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own.
• Comfortable pulling usage data, tracking health scores, and building your own dashboards.
• Strong communicator — clear and persuasive with both technical and non-technical stakeholders.
• Based in the US or Canada.

Compensation & Benefits

• Starting salary for this role is $90,000 base + $39,000 variable = $129,000 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• A professional development budget, and more.

Our Process

• 30-minute video call with a Recruiter.
• 45-minute video call with the Hiring Manager.
• Take-Home Assignment.
• 1-hour Assignment Review Call with the team.
• All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.