[Hiring] Account Manager @Placer.ai

Role Description

The Account Management team is responsible for working closely with the Customer Success and Sales teams to renew clients and expand their contracts via upsells and cross-sells. Verticals with open roles include:

• Commercial Real Estate (CRE): As a Mid-Market Account Manager on the CRE team, you’ll own and grow a portfolio of landlords, developers, brokerages, and REITs that use Placer to lease, market, and invest in their properties. You’ll help them show foot traffic to prospective tenants, benchmark their assets against competitors, and spot where to buy or redevelop next.
• Finance: As a Mid-Market Account Manager on the Financial Services team, you’ll own and grow a portfolio of hedge funds, asset managers, lenders, and private equity firms that use Placer’s data to inform investment decisions. You’ll help them track company performance before earnings, strengthen due diligence, and monitor their portfolio holdings.
• Advertising: As a Mid-Market Account Manager on the Advertising team, you’ll own and grow a portfolio of agencies, media companies, and out-of-home (OOH) advertisers that use Placer to plan, sell, and measure campaigns. You’ll help them understand audiences, value their media inventory, and show advertisers that campaigns brought real visits to stores.
• Retail & Restaurant: As a Mid-Market Account Manager on the Retail & Restaurant team, you’ll own and grow a portfolio of retailers, restaurant chains, and franchise operators that use Placer to make smarter decisions about real estate, marketing, and operations.
• Entertainment & Leisure: As a Mid-Market Account Manager on the Entertainment & Leisure team, you’ll own and grow a portfolio of venues, attractions, fitness brands, hotels, and tourism organizations that use Placer to understand who visits and why.

Responsibilities

• Develop opportunities through both warm leads and whitespace prospecting.
• Be a leader at Placer by being the “quarterback” with our customers and internal teammates to ensure high satisfaction and growing revenue in our Strategic Account base.
• Build a strong point of view on how to help the customer and drive value to Placer.
• Segment book of business to ensure proper focus and resourcing to our top opportunities.
• Partner with the Customer Success, Sales Development, and Solutions Engineer team to develop and execute win/win negotiation strategies that maximize renewal contract value while protecting and enhancing the customer relationship.
• Build credibility and trust while influencing buying decisions.
• Drive existing customer conversations around new products to hit expansion quotas.
• Manage the sales process whether during renewal timing or outside the typical renewal cycle.
• Forecast projected expansion sales and renewals.
• Provide regular updates on status to management and escalate as appropriate.
• Drive conversations with customers on multi-year contracts.
• Identify customer needs and demonstrate strong account management capabilities to drive renewal to on-time closure.
• Be an expert negotiator selling the value of our products.
• Work cross-functionally to develop retention and expansion strategies.

Requirements

• BA/BS or similar college-level education.
• 5+ years selling or managing existing accounts in the B2B Software space.
• Experience working with G-Suite: Gmail, Google Slides, Sheets, etc.
• Advanced understanding of working with SFDC or relevant CRM.
• Excellent, clear verbal and non-verbal communication skills.
• A positive attitude and a selfless approach to teamwork.
• Knowledge of retail, real estate, financial services, or CPG is a plus.
• A proven ‘problem solver’ with the ability to work in a fast-paced, ever-growing startup organization.
• Travel is required 30% of the time for conferences.

Benefits

• Join a rocketship! Take a central and critical role at Placer.ai.
• Work with, and learn from, top-notch talent.
• Competitive salary.
• Excellent benefits.
• Fully remote.
• The U.S. annualized pay range for this position is $70,000 - $80,000 USD. In addition, certain roles have the opportunity to earn sales-based commissions.
• Base pay is just a part of our total rewards program. Placer provides medical, dental, and vision coverage as well as flexible time off, 401K, and equity awards for certain roles.