[Hiring] Account Manager @ElevenLabs

Role Description

This is a builder's role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across the DACH region (Germany, Austria, Switzerland), sitting at the intersection of product, engineering, and revenue.

• Get ahead of the problem by digging into how customers deploy ElevenLabs across web, mobile, and their systems.
• Spot problems before customers do, inspire new use-cases, and own the solution end to end.
• Own the number: renewals, expansion, and cross-sell.
• Drive real revenue retention and growth for your book of business.

Day to day, you'll:

• Run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents.
• Advise customers on production deployment, digging into usage and performance data to catch friction early and keep adoption moving.
• Own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.
• Spot expansion opportunities early, own renewals and upsells end to end.
• Work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

Qualifications

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region.
• Proven experience of owning and managing a defined Book of Business.
• Fluent in German and English.
• Proven experience working across the DACH market, with knowledge of the landscape and cultural nuances.
• Familiarity and experience with building and deploying AI agents.
• Strong builder mindset - thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes.
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs.
• Proven experience working cross-functionally with Sales, Engineering, Product, and Marketing teams.
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals.
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
• Self-motivated and able to work independently in a remote or distributed team environment.

Requirements

• This role is remote-first, so it can be executed from anywhere in Germany.

Benefits

• Innovative culture: Be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Countless opportunities to drive impact beyond your immediate role and responsibilities.
• Learning & development: Proactively supported through an annual discretionary stipend.
• Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual team offsite: Each year, the entire team comes together in a new location - past offsites have included Croatia, Italy, and Cancún.
• Co-working: Monthly co-working stipend if you’re not located near one of our main hubs.