[Hiring] Account Manager @Apaleo

Role Description

Join Apaleo and Shape the Future of Hospitality Tech! Apaleo is the world’s most open, AI/API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences.

We are looking for an Account Manager to join our commercial team. You will own a portfolio of mid-market hospitality customers end to end and support our wider customer base, reporting to and working alongside our Account Director to drive renewals, expansion and long-term retention.

As one of the first hires in our Account Management team, you will help build and shape the function. Many of our processes are still taking form, so you know how to prioritise and you are comfortable working in a fast-paced environment.

You will collaborate closely across teams, including Customer Success, Sales, Legal, Finance and our senior leadership team. You will directly contribute to Net Revenue Retention (NRR) across your portfolio.

What You’ll Be Up To:

• Own a portfolio of mid-market hospitality accounts end to end and support our pooled customer base.
• Build strong relationships with owners and senior decision makers and act as a sparring partner on their broader business strategy.
• Drive renewals, upsells and cross-sells by identifying where customers can get more out of the Apaleo platform.
• Develop account plans with your customers, identifying possibilities to increase adoption, revenue and long-term value.
• Run regular business reviews with priority customers to review performance, progress against goals, opportunities and challenges.
• Track account health and identify growth opportunities using commercial, usage and engagement data.
• Be the primary commercial contact for your portfolio, leading day-to-day commercial conversations and negotiations.
• Be a true team player, supporting colleagues across Account Management on day-to-day tasks.
• Work hand in hand with Customer Success on every account, aligning account plans and customer outcomes.
• Coordinate cross-functional support for customers, bringing in Legal, Finance, Product and other teams when needed.
• Keep your pipeline, forecast and account data accurate in our CRM, and share customer feedback and market insights.

Qualifications

• Proven experience in account management, sales or another commercial customer-facing role, ideally in B2B SaaS.
• A clear commercial drive; enjoys owning targets, spotting opportunities and closing them.
• Strong relationship-building and negotiation skills with stakeholders.
• A customer-centric mindset; focuses on the impact for the customer, not just the process.
• Intellectual curiosity and a genuine enjoyment of solving complex problems.
• A structured, self-driven way of working and the ability to manage a portfolio independently.
• A data-driven mindset and comfort using KPIs and account data to guide decisions.
• Fluent German and business-fluent English.
• Openness to occasional travel to customers and industry events.

Requirements

• Experience in the hospitality industry or hospitality tech (nice to have).
• Experience with HubSpot or a similar CRM (nice to have).
• French is considered a plus (nice to have).

Benefits

• A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities.
• Growth & Development: Benefit from 360° feedback reviews, a dedicated learning budget, and opportunities to take on more responsibility.
• Autonomy & Ownership: Empowered to take responsibility, make decisions, and contribute directly.
• Competitive & Fair Compensation: Salaries are competitive and guided by benchmarking data.
• Flexible & Remote Work Options: Work from home, the office or in a hybrid setup.
• Free Public Transport: Fully covered Deutschland Ticket for travel across Germany.
• Team Connection: Regular team dinners, company meetups, and celebrations.
• Paid Time Off: Enjoy 30 days of vacation to recharge.
• Health & Wellbeing: Access to gyms, fitness studios, and wellness options through EGYM Wellpass membership.