[Hiring] Account Manager @CareXM

Role Description

The primary responsibility of the Account Manager is to manage the needs of Key Accounts by acting as a client advisor and advocate. This strategic role strengthens the partnership between the company and the client and retains and grows revenue. Account Managers work closely with Sales, Customer Support, Training/Quality, Operations, IT, and Implementation teams, collaborating on product/service solutions and problem resolution, as needed.

• This individual will work directly with CareXM clients and internal teams to retain key accounts.
• Responsible for retention and overall relationship management for an assigned number of the company’s key accounts.
• Highly focused on value-driven interactions at every level of the organization: From C-Suite Executives to the nursing staff using the technology.
• Strategic account planning that maps out a path for high customer satisfaction, revenue growth, and client referrals.
• Work closely with healthcare professionals, having familiarity with clinical terms, processes, and procedures.
• Deep knowledge and understanding of all products, tools, and services offered by CareXM.
• Act as a trusted advisor and advocate.
• Occasional travel to support client relationships and/or sales team.
• Prepare and deliver informed Quarterly Business Reviews to Executive Team members, focused on value realization.
• Coordinate and collaborate with multiple internal teams (Sales, IT, Implementations, etc.) to assure overall solid and consistent delivery of service to clients.
• Lead and facilitate resolution of any client issue, change or enhancement.
• Proactively work with clients to introduce and implement enhancements of services, when applicable.
• Create meeting agendas, document meeting notes and client communications and develop creative solutions within a set scope of available options.
• Communicate effectively with all internal teams regarding client changes and/or updates.
• Frequent and effective contact with clients, particularly during periods of implementing upgrades/changes to account.
• Operate as a subject-matter expert (SME) for best practices and policies, educate his/herself on industry trends and the impact to our customers.

Qualifications

• Bachelor’s degree, 5+ years of sales and/or account management experience required, and 2+ years of experience working with large accounts desired.
• Previous experience working in the healthcare industry or with healthcare technology.
• Strong relationship development and management skills.
• High level of self-agency and empathy + ability to demonstrate extreme ownership over a dedicated set of accounts, supporting larger Hospice and Home Health organizations across the country.
• Experience utilizing strategic account management practices.
• Proven track record of managing and scaling high-value, enterprise-level client relationships.
• Exceptional communication skills with the ability to articulate complex ideas clearly to stakeholders at all levels, from frontline teams to executive leadership (C-suite).
• Ability to quickly learn key characteristics of new products/solutions and communicate the value of those solutions to customers.
• Excellent problem resolution skills.
• Ability to develop and maintain relationships with C-Level executives.
• Ability to establish oneself as a trusted advisor.
• Ability to lead a diverse group in addressing customer needs.
• Highly motivated and results-oriented.
• Previous experience using Salesforce as the project reporting tool and forecasting method, preferred.
• Ability to occasionally travel to support customers and/or industry conferences.

Benefits

• Health insurance.
• Flex Spending/Health Savings Accounts.
• Dental Insurance.
• Vision insurance.
• Short Term Disability.
• A Day of service (8 hrs to volunteer in addition to earned PTO).
• Paid training.
• Paid time off.
• 401(k) plan.
• Life insurance.
• Employee assistance program.