[Hiring] Account Manager @Aprimo Career

Role Description

As an Account Manager (AM) at Aprimo, you will be responsible for nurturing and managing the relationships with our existing customers. You will ensure their satisfaction, retention, and drive upsell and cross-sell opportunities. You will also handle paperwork, contracts, and other commercial aspects of the customer engagement.

What You Will Be Responsible For:

• Renewal and Retention:
  • Proactively engage with customers to understand their evolving needs and challenges, ensuring high customer satisfaction and retention levels.
  • Collaborate with Customers Success Managers (CSMs), Product, Support, and other internal stakeholders to address customer needs and foster a positive customer experience.
• Upsell and Cross-sell:
  • Identify opportunities for upselling and cross-selling our products and services to existing customers, thereby increasing their lifetime value.
  • Leverage cross functional teams to support complex sales cycles.
  • Create tailored proposals and pitches for expansion opportunities.
• Paperwork and Contracts:
  • Manage all contract-related processes, including renewals, amendments, and negotiations, to ensure smooth operations.
  • Ensure compliance with contractual agreements and terms.
• Systems & Process:
  • Assist with shaping the account planning and expansion execution process.
  • Master the use of internal and external technologies like Salesforce, Claude, Asana, etc.
  • Additional duties and responsibilities as required.

Qualifications

• Bachelor’s degree in relevant field.
• Minimum of 4 years previous experience in a client facing account management role.
• 3 or more years of successful sales achievements, ideally within a Cloud-based software company, selling to Marketing professionals and other business leaders.
• Proven track record of solution selling – strong performance against target.
• Proven performance in high value, multi touch sales cycles.
• History of working with partners (SIs, ISVs, consulting firms).
• Consistent quota achievement in excess of $1MM.
• History of success in Enterprise size new business prospecting and account development.
• Experience developing strategies on assigned accounts to fully leverage technology solutions and grow the lifetime value of the account.
• Proven ability to sell complex projects from conception to closure with experience managing internal and external resources to achieve objectives.

Requirements

• Experience building trusted relationships with C-Suite and end users.
• Documented success in ensuring client retention.
• Ability to communicate effectively and promptly.
• Positive attitude who displays a relentless commitment to win with an entrepreneurial approach.
• Excellent listening and probing skills.
• Ability to naturally adapt to changing sales environments and personalities encountered.
• Ability to effectively contribute ideas and solutions to group work and to direct individual accomplishments towards organizational objectives with high levels of personal integrity.
• Excellent presentations and negotiation skills.
• Ability to demonstrate focus on identifying and selling to business challenges and not just the technology.
• Ability to demonstrate an understanding of a marketing technology ecosystem.

Benefits

• Target Compensation: Annual base salary target of $90,000 to $130,000 USD, and OTE target of $180,000 to $260,000 USD, depending on job related knowledge, skills, and level of experience.
• Competitive benefits coverage that begins on the first day of employment, and includes:
  • Medical benefits with low premiums and choice of two programs (PPO or High Deductible).
  • Dental benefits with choice of two programs (PPO or HMO).
  • Vision benefits program.
  • Health savings account (HSA).
  • Flexible spending accounts (FSA) for medical care, dependent care, and commuter/transit benefits.
  • 401(K) savings plan that matches the first 4% of compensation at 100%, and the next 2% at 50%.
  • Basic life insurance covered at 100% and twice the base salary, with additional voluntary/optional coverage available.
  • Disability insurance covered at 100% for 10 weeks for short term disability and covered at 50% for long term disability.
  • Maternity leave is paid at 100% for up to twelve weeks and paternity leave is paid at 100% for two weeks.
  • Employee Assistance Program (EAP) that provides employees with mental health resources and therapy consulting.