[Hiring] Senior Account Manager @Gainwell Technologies LLC

Role Description

This role is responsible for leading the engagement of at least one client or significant project. The Client Manager owns the client relationship, contract management, and ensures Gainwell operations deliver services in alignment with contractual commitments. This position also drives revenue growth by supporting upsell opportunities and expanding services while maintaining high levels of client satisfaction.

• Manage client contracts, relationships, and operational performance to ensure contractual obligations are met.
• Collaborate closely with internal teams to ensure accuracy and timeliness for all client deliverables.
• Prepare, monitor, and report on budget and revenue expectations for assigned client engagements.
• Partner with clients to develop project approaches, implementation plans, and long-term growth strategies.
• Oversee project development and implementation, ensuring timely and successful delivery.
• Serve as the primary point of contact, maintaining regular communication with clients to ensure satisfaction.
• Identify and pursue new revenue opportunities, including expansion of services within existing accounts.
• Support sales activities, including proposal development and successful closing of new business opportunities.
• Monitor legislative, regulatory, and competitive landscapes to identify risks and growth opportunities.

Qualifications

• Strong client relationship management experience, including large or complex client engagements.
• Ability to follow data-driven analysis and communicate impacts in client-friendly terms.
• Demonstrated ability to manage budgets, revenue targets, and contract performance.
• Excellent written and verbal communication skills with a strong customer service mindset.
• Proven ability to manage projects, prioritize work, and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Excel, Word, and PowerPoint; exposure to Tableau preferred.

Requirements

• Remote
• Opportunity to travel up to 20%
• Applications for this position will be accepted until 11/2/2026.

Benefits

• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Variety of leadership and technical development academies to help build your skills and capabilities.