[Hiring] Account Manager @NeoWork

Role Description

NeoWork is hiring a Restaurant Catering Account Manager for a fully remote contractor engagement with a bilingual restaurant consulting firm in the United States. The firm helps independent restaurants add corporate catering as a second line of business, supported by digital marketing, training and operations manuals, and guidance through zoning and liquor permit processes. The contractor manages a book of up to 18 restaurant clients and reports directly to the firm’s owner.

You will meet with each client for a 60-minute working session every week by video and screen share. Between sessions, you will do the work that keeps each client’s catering program growing, including:

• Building and maintaining catering assets
• Tracking performance against each client’s targets
• Bringing issues or opportunities to the owner as they arise

This is a self-directed role that requires strong organization across many clients at once.

Qualifications

• Fluent written and spoken English
• Professional Spanish, strongly preferred
• At least two years of experience in account management, client success, or marketing, ideally with restaurants, hospitality, or small businesses
• An MBA or equivalent business experience at that level
• Comfort with Google Workspace, video meetings, CRM tools, and website editors
• Strong organizational skills and the ability to manage many clients without close supervision
• Full-time availability during U.S. Eastern business hours, with client sessions mainly scheduled between 9:30 and 11:00 a.m. and 2:00 and 4:30 p.m. ET

Requirements

• Lead weekly 60-minute sessions with each client in English or Spanish
• Build and update catering menus, per-person pricing, and catering listings
• Keep each client’s Google Business Profile and website current
• Write catering procedures, packing guides, and staff training materials
• Prepare forms and applications for clients to review, sign, and submit themselves
• Guide clients through local zoning and state liquor permit processes
• Track orders and weekly meal volume, and help each client reach their catering targets
• Keep a session log after every meeting recording the actions taken by the contractor, the actions taken by the client, and any documents the client signed
• Escalate problems, opportunities, and SEO or social media requests to the owner promptly
• Work through delegated user access to client accounts

Benefits

• Health insurance for contractors
• Holiday Extra Pay
• 100% home-based position
• Mental health days to support well-being
• Performance-based incentives in addition to base salary
• Annual review and appraisal process
• Ample opportunities for professional growth and advancement within the company