[Hiring] Account Manager @UnitedHealth Group

Role Description

The Account Manager manages a portfolio of residential and healthcare partner accounts, including assisted living homes, group homes, center partners, outpatient clinics, substance abuse facilities, and other community-based settings. Serving as a primary liaison between Genoa Healthcare, pharmacy operations, and client partners, this role focuses on relationship management, proactive account support, and timely resolution of service, operational, and billing issues to maintain and grow the business.

The Account Manager works closely with pharmacy, billing, operational, and business development teams to support onboarding, retention, service continuity, and growth metrics. Responsibilities include:

• Maintaining a quarterly outreach cadence through site visits and remote follow-up
• Vaccination support
• Assisting with invoice and past-due account follow-up
• Helping deliver a responsive, relationship-centered client experience

If you reside in TX, you’ll enjoy the flexibility to telecommute as you take on some tough challenges.

Qualifications

• 4+ years of experience supporting pharmacy or healthcare operations
• 4+ years of experience in pharmacy or healthcare account management, in a client-facing support role
• 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs
• Access to reliable transportation and valid US driver’s license with the ability to travel regularly up to 50% of the time to customer sites while managing a structured field schedule

Requirements

• Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts
• Licensed Pharmacy Technician
• Experience with invoice support, billing follow-up, account onboarding, or related operational coordination activities
• Experience coordinating healthcare related events
• Proficiency with MS Office

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Performance Metrics (KPIs)

Success in this role will be measured through:

• Account Retention and Growth: Retention rate of assigned accounts and continuity of service support to enact growth of this account
• Quarterly Outreach Completion: Percentage of assigned accounts receiving scheduled visits or other quarterly touchpoints
• Issue Resolution Effectiveness: Timeliness and quality of follow-up on service, operational, and billing concerns
• Billing Follow-Up: Completion of invoice, statement, hard hold, and past-due follow-up activities assigned
• Onboarding Support: Successful coordination and follow-through for new account transitions
• Account Responsiveness: Timely communication and documented follow-up after visits, calls, and escalations
• Client Satisfaction: Feedback from facilities, pharmacies, and partners regarding service support and relationship management
• Scheduling Effectiveness: Ability to maintain organized travel plans, account coverage, and regular contact across assigned territories
• Operational Support: Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams