[Hiring] Account Manager @Globalli

Role Description

The Account Manager will manage a portfolio of clients within Globalli’s global payroll and HCM platform. This role is responsible for driving customer retention, expansion, and satisfaction by serving as a trusted advisor to clients and ensuring successful adoption and ongoing value from the platform. This is an individual contributor role with no direct reports, operating within a structured, playbook-driven account management framework.

Key Responsibilities

• Client Relationship Management
  • Own a portfolio of client accounts as the primary point of contact
  • Build and maintain strong long-term client relationships to drive retention
  • Serve as a trusted advisor on global payroll and HR tech solutions
  • Act as the voice of the customer internally across product and operations teams
• Account Growth & Retention
  • Identify and execute upsell and cross-sell opportunities
  • Drive account retention and manage churn risk proactively
  • Develop and execute structured account plans using standardized playbooks
  • Support renewal discussions and commercial continuity
• Solution Delivery & Client Success
  • Understand client workforce and business needs
  • Recommend tailored solutions across payroll and compliance services
  • Ensure clients are maximizing value from the Globalli platform
  • Support onboarding continuity and product adoption where needed
• Account Performance & Reporting
  • Track account health, usage, and satisfaction metrics
  • Maintain accurate CRM records (HubSpot or equivalent)
  • Conduct regular business reviews with clients
  • Provide insights on risks, trends, and expansion opportunities
• Cross-Functional Collaboration
  • Partner with Implementation, Product, Support, and Sales teams
  • Coordinate resolution of client issues and escalations
  • Share client feedback to support product and service improvements
• Client Enablement & Support
  • Support client training and platform adoption
  • Assist with workflow optimization and best practices
  • Resolve issues in coordination with internal teams

Qualifications

• 3–7+ years in Account Management, Customer Success, or Client Services
• Experience in SaaS, HCM, global payroll, HR technology strongly preferred
• Proven track record managing and growing B2B client relationships
• Strong relationship management and client communication skills
• Ability to manage multiple accounts in a fast-paced environment
• Commercial acumen with a focus on retention and expansion
• Strong problem-solving and proactive ownership mindset
• Experience with CRM systems (HubSpot preferred)
• Familiarity with payroll, global employment, or HR tech platforms is a plus
• Comfortable working with account data and reporting metrics
• Multilingual - Portuguese, Spanish and English. Must be fluent in all 3 languages.

Preferred Qualifications

• Experience in high-growth SaaS or startup environments
• Exposure to global payroll or cross-border employment models
• Multilingual capabilities