[Hiring] Account Manager @Popl Co

Role Description

We are seeking a dynamic and experienced Account Manager to join our growing team at Popl, the market leader in lead capture & digital business card software for teams! In this newly established role, you will work closely with our Account Executives and Customer Success teams to ensure customers realize ongoing value from our platform leading to strong retention and growth. You will be responsible for:

• Owning and driving Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
• Managing renewals: Proactively engage with customers to secure timely contract renewals.
• Identifying expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
• Maintaining product knowledge: Gain deep understanding of multiple products and be confident communicating their value.
• Collaborating cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
• Monitoring customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth.
• Negotiating contracts: Ensure favorable terms while maintaining strong relationships.

Qualifications

• 4-6 years of experience in account management within a B2B SaaS company.
• Proven track record of driving renewals and upsell revenue.
• Excellent communication, negotiation, and relationship management skills.
• Ability to analyze customer data to identify risks and opportunities.
• Experience working with Salesforce and Stripe.
• Direct revenue closing experience (renewals, cross-sell/upsell, or new business).
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts.
• Excellent verbal and written communication skills, as well as interpersonal skills.
• Organizational, project management, and time management skills.
• High adaptability and desire to operate in a fast-paced, ever-changing startup environment.

Requirements

• Industry Knowledge: Experience in the lead capture, digital business card, or related tech industry.
• Networking Skills: Established network of contacts and decision-makers.
• Analytical Skills: Ability to analyze customer metrics and derive actionable insights to improve performance.
• Continuous Learning: Being a curious and continuous learner is paramount.
• Team Player: Willingness to join and help cultivate a positive team culture.

Benefits

• Fully remote.
• Competitive salary.
• Meaningful equity.
• Full insurance & benefits.
• Unlimited PTO.
• $150 monthly wellness credit.
• Constant daily learning.