[Hiring] Account Manager @GuidePoint Security

Role Description

The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.

Roles and Responsibilities:

• Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.
• Day to day responsibilities to include:
• Respond to Customer inquiries in a timely fashion and move to resolution.
• Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE.
• Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings.
• Develop and maintain relationship with GuidePoint key Vendors and Account Executive’s Customers.
• Leverage Vendor resources and relationships to bring value to Customers.
• Improve more frequent calls and higher touch for AE’s customer base.
• Manage open opportunities in existing accounts with guidance from AE.
• Identify whitespace opportunities with customers and vendors.
• Represent GPS AE at customer meetings as needed.
• With AE guidance, close renewal, upsell and net new sales cycles.
• Proactive support for upcoming renewals, identifying upsell and proactive support for existing business.
• Collaborate on promoting marketing communication to account base with targeted follow up.
• Focus on driving and selling GPS Professional Services Engagements across targeted account base.
• Assist AE in forecast management and internal strategic reporting.
• If required, should have ability to leverage salesforce.com to generate quotes, track open opportunities and renewal opportunities.
• All other duties as assigned.

Qualifications

• Proven success in Inside Sales with cyber security experience required.
• Demonstrated ability to multitask, maintain outstanding attention to detail, and follow through on commitments.
• An unwavering positive attitude, strong drive for results, and the ability to navigate ambiguity within a collaborative team environment.
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely via email, phone, and written documents.
• Experience with Salesforce.com and Microsoft Office required.
• Ability to work a flexible schedule required.
• Demonstrated willingness to learn and use AI-enabled tools.

Requirements

• Bachelor’s Degree is preferred.
• Up to 25% travel.
• Sedentary work.
• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day.
• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day.

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions).
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans).
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans.
• 12 corporate holidays and a Flexible Time Off (FTO) program.
• Healthy mobile phone and home internet allowance.
• Eligibility for retirement plan after 2 months at open enrollment.
• Pet Benefit Option.