[Hiring] Account Manager @Higher People

Role Description

As our Account Manager, you’ll own a portfolio of enterprise and mid-tier accounts while partnering closely with Sales, Products, and Technicians to deliver exceptional customer outcomes and scalable account practices. This role is ideal for someone who has deep experience managing public sector accounts and wants real ownership and influence as we scale. You will manage a portfolio of high-impact accounts with a focus on:

• Renewal rate
• Customer satisfaction/referrals
• Expansion

Account Ownership

• Drive renewals: Own renewals end-to-end—identify risk early, run a clear renewal plan, and close on time to maximize renewal rate.
• Grow accounts through expansion: Earn deep customer trust, uncover expansion opportunities, and advance them by helping customers build internal alignment and identify funding pathways to support growth.
• Increase satisfaction + referrals: Maintain high customer satisfaction by setting expectations early, communicating clearly, and coordinating fast resolution when issues arise—converting successful customers into references.
• Lead customer lifecycle moments: Lead onboarding, pilot launches, and post-launch workflows to ensure deployments land smoothly and outcomes are measurable.
• Run executive-facing customer rhythms: Conduct quarterly business reviews, performance reporting, and insights updates that strengthen relationships and create clear next steps tied to renewals and expansion.

Build Scalable Processes

• Maintain rigorous HubSpot hygiene: Keep account records, renewal dates, stakeholder notes, and customer communications consistently up to date—using clean CRM data to improve forecast accuracy, surface renewal risk early, and stay ahead of renewal outreach and timelines.
• Support new market launches: Partner with Sales + Operations to launch new markets on schedule by gathering customer inputs early, aligning on success criteria, and ensuring new Ops teams bake “customer-first” into day-to-day execution.
• Improve playbooks + forecasting: Contribute to account health tracking, renewal/expansion forecasting, and playbooks (onboarding, comms cadences, QBRs, escalations) so account management scales as the company grows.
• Strengthen cross-functional execution: Identify and inform improvements to customer communication and cross-functional workflows.

Qualifications

• 3-7 years of experience in Govtech Account Management or other relevant client-facing, service or relationship-driven roles.
• Deep experience with municipal budgeting and contracting.
• Proven success building relationships within complex, multi-stakeholder organizations in-person and through remote communication channels.
• Experience using data to influence decisions and pricing.
• Strong analytical judgment and storytelling ability—knowing what to measure, what matters, and how to communicate tradeoffs and insights with data without drowning people in metrics.
• Comfortable owning meetings with executives, elected officials, and public sector staff.
• Confident representing the company in public-facing settings (including public meetings), delivering clear, on-message updates.
• Highly organized, proactive, and naturally anticipates customer needs.
• Demonstrated ability to multitask and prioritize effectively in a dynamic environment.
• Experience supporting physical products and/or service operations (preferred).

Benefits

• $90-110K base + commission + equity
• Healthcare, 401(k), and other benefits.
• Paid parental leave.
• The opportunity to be part of a category-defining company.

Company Description

Throne is a fast-growing Series B startup transforming public infrastructure by delivering clean, safe, smart restrooms to cities, transit agencies, and public spaces. With flagship customers like LA Metro, Caltrain, Berkeley, Ann Arbor, Beverly Hills, and Washington DC, they're rapidly scaling and preparing for multi-city expansion in 2026–2027.