[Hiring] Account Manager @Intertek

Role Description

Manage retailer’s inquiries on product testing, pricing, and lab capabilities of Intertek Global Labs.

• Identify prospective customers using business directories, leads from existing customers, or by participating in Industry events, conferences, and exhibitions.
• Contact current or prospective customers to pitch new services and arrange demonstrations to present the innovations in the offerings.
• Collaborate with retailers to finalize the business contracts and set their invoicing process with global Intertek labs.
• Consult retailers to resolve business challenges and provide continued support to address their needs.
• Collaborate with retailers on new product launches to advise on testing requirements, safety standards, and quality criteria.
• Perform administrative duties, including maintaining testing records, managing revenue details, and presenting them to retailers.
• Educate global lab teams regarding retailer’s business updates.
• Monitor and work with Intertek global labs to ensure that all Retailer Products testing needs and procedures are met.
• Ensure laboratories perform testing under the Retailer’s specified test methods and protocols, including turn-time requirements and reporting procedures.
• Coordinate global correlation programs between Retailer and Intertek global labs.
• Responsible for resolving correlation issues as they arise.
• Continually monitor lab turn times and monitor test volume on Retailer programs.
• Keep current on all regulatory, safety, and quality performance requirements and communicate relevant information to Retailer.
• Assist the Retailer on projects and assignments, such as systems updates and product and material development procedures.
• Train the Retailer’s employees on such documents.
• Assist the Retailer with technical and safety presentations when needed.
• Coordinate and attend Retailer’s seasonal product line reviews and participate in product development meetings to identify potential issues and contribute technical recommendations as requested.
• Provide technical assistance to assist and resolve technical issues.
• Track test/audit/inspection results as requested by the Retailer, including filing distribution, processing, and follow-up.
• This position requires 20% domestic travel. Remote work permitted.

Qualifications

• Bachelor’s degree in Textile Engineering or a related field of study.
• 2 years of experience as a Textile Engineer, Quality Engineer, Textile Professional, or related role where required experience gained.
• 2 years of experience in the following:
• Production and quality aspects of fabric & apparel/non-apparel.
• Testing standards and functional textile and apparel.

Requirements

• 20% domestic travel required.
• Remote work permitted.

Benefits

• Medical, dental, vision, life, disability.
• 401(k) with company match.
• Generous paid time-off.
• Employee assistance programs.
• Various discount programs and perks.

Contact

To apply, send resume to [email protected] . Please include job title, Ref #018079.000050, and location.