[Hiring] Account Manager @MedImpact Healthcare Systems, Inc.

Role Description

This position is responsible for leading and managing all operational aspects of servicing and retaining clients. Ensures consistent customer satisfaction during the life cycle of the client from Implementation, Business Relationship Management and Renewal by leading and collaborating with their assigned client team and continually interacting with customers and consultants. The Account Manager is ultimately accountable for ensuring consistent customer satisfaction, delivering successful projects, building, and maintaining solid business relationships and successfully executing the delivery of additional revenue to Sav-Rx.

• Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client.
• Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements.
• Proactively maintain and improve upon service performance levels and works across the organization to resolve issues.
• Actively leads members of the core client team in successfully meeting client needs.
• Adheres to strict procedural and quality standards, including thorough and accurate documentation.
• Participates in the implementation process for the onboarding of new business for existing clients.
• Effectively educates the client to Sav-Rx systems and processes.
• Manages the client and consultant in compliance with the client service agreement.
• Partners with multiple business units and teams to ensure the accuracy of claims adjudication set ups.
• Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences.
• Takes accountability for expeditious resolution of adjudication configuration issues.
• Provides regular feedback to management team regarding client requirement status and business development opportunities.
• Proactively identify and recommend solutions for client and operational improvements.

Qualifications

• BS/BA and 2+ years’ experience or equivalent combination of education and experience.
• Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.
• Experience as a user of multiple business software applications is required.
• Must be exceptionally consultative face to face with clients.
• Good numeric, verbal, written, logic, and analytical skills.
• Excellent organization, written and verbal communication skills.
• Good business acumen and basic understanding of the business processes of PBM services.
• Good decision-making skills, including problem-solving skills, problem analysis and discernment under pressure.
• Good planning, organizing, prioritizing, negotiating, team building, and leadership capabilities.
• Demonstrated ability to positively interact with clients at all levels of their organization.
• Demonstrated accountability for achieving service commitments and ability to deliver results under tight timelines.

Requirements

• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to effectively present information in one-on-one and small group situations.

Benefits

• Medical / Dental / Vision / Wellness Programs.
• Paid Time Off / Company Paid Holidays.
• Incentive Compensation.
• 401K with Company match.
• Life and Disability Insurance.
• Tuition Reimbursement.
• Employee Referral Bonus.

Company Description

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.