[Hiring] Account Manager @CaptionCall by Sorenson

Role Description

Help make a difference! CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world! This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.

• Generate leads by demonstrating the CaptionCall phone and service to eligible users, Hearing Healthcare Providers, or Senior Community Administrators.
• Manage a territory through in-person interactions, presentations, and events using direct sales methodologies.
• When assigned, work with Hearing Care Professionals on the patient certification and referral process.
• Represent CaptionCall at various events as assigned.
• Adhere to strict compliance policies set by the company.
• Utilize company CRM to log daily activities.
• Maintain confidentiality of sensitive information relating to CaptionCall employees.
• Other duties as assigned.

Qualifications

• Minimum: High School Diploma or GED.

Requirements

• Provide excellent customer service.
• Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management.
• Ability to work evenings and weekends as needed.
• Ability to drive and travel via air as needed.
• Ability to tailor to unique needs of individual healthcare professionals.
• Must be able to comfortably and clearly present to large and small groups.
• Must be able to adapt to various sales situations and environments.
• Must be reliable, organized, and punctual.
• Must be able to work independently.
• Ability to effectively communicate in English through reading, writing, speaking, and listening.
• Outside Sales or similar experience.
• Familiarity with assistive devices for the hearing impaired is a plus.
• Experience working with senior citizens.
• Basic computer knowledge and experience.

Benefits

• Base salary plus commission.
• Additional Compensation through commission (Commission to be discussed at point of offer).

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed, and insured vehicle available at all times.
• Possess and maintain a valid driver license.
• Maintain a good driving record.
• Must have a PC (not a mac) and a high-speed Internet connection to perform essential job duties.
• Must be able to walk, bend, crawl, kneel, lift, and move furniture as needed.
• Positive attitude, team player, good interpersonal communication skills, and able to work across company departments.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Company Description

Our Mission…Leveraging the Power of Language, we connect lives and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

• As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions.
• We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.
• Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.
• We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.