[Hiring] Account Manager @Berry Virtual

Role Description

Practice360 is looking for an energetic, highly organized, and client-focused Account Manager to help deliver an exceptional experience for every client we serve. This person will be the main point of contact for assigned clients and will play a key role in making sure communication is clear, projects stay on track, and clients feel fully supported throughout their partnership with Practice360.

The Account Manager will work closely with our creative, content, video, web, SEO, and operations teams to ensure client needs are understood, documented, and executed with quality and consistency. This role is perfect for someone who enjoys building relationships, solving problems, keeping teams aligned, and making clients feel confident in the work being done.

This is not just a customer service role. The Account Manager is responsible for creating trust, improving retention, identifying opportunities for growth, and making sure clients clearly see the value Practice360 brings to their business.

Responsibilities

• Manage day-to-day communication with assigned clients
• Schedule and lead monthly client calls or Zoom meetings
• Present performance reports and explain completed work clearly
• Collect client feedback and share it with the internal team
• Track deliverables, deadlines, approvals, and follow-ups
• Coordinate with content writers, graphic designers, video editors, SEO, web, and other departments
• Identify unhappy, inactive, or unresponsive clients before they become cancellation risks
• Document all client conversations, action items, and next steps in the CRM or project management system
• Support upsell opportunities by identifying additional client needs
• Make sure every client feels heard, supported, and excited about their growth

Qualifications

• Strong communicator with great follow-up skills
• Highly organized and detail-oriented
• Confident speaking with clients over phone and Zoom
• Able to manage multiple accounts at once
• Understands marketing, social media, websites, SEO, or creative services
• Can keep internal teams accountable and moving forward
• Professional, proactive, positive, and solution-focused
• Willingness to work in US time zones (PST, EST, CST)
• High school diploma or equivalent

Success in This Role Looks Like

• Clients receive consistent communication every month
• Reports to clients are presented clearly, not just emailed
• Client feedback is documented and acted on
• Account risks are caught early
• Deliverables are completed on time
• Clients understand the value of the service
• Client relationships are stronger, retention improves, and accounts continue to grow

System and Work Setup Requirements

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues
• Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work
• Permanent remote work setup

Benefits

• Competitive starting rate paid in USD
• Internet Allowance
• Medical Allowance
• Paid US holidays
• Paid Vacation and Sick Leaves