[Hiring] Account Manager @EventMobi

Role Description

EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere provided you are able to accommodate CET (Central European Time) working hours. Fluency in English and German is required for this role.

Are you ready to take your Sales career to the next level? Drive product adoption, increase customer satisfaction, identify and leverage growth opportunities, negotiate more strategic contracts? As an integral part of an all-star Sales team in Europe, the AM is the primary owner of our existing client business.

Working in this team, you will have a front-row seat to our customers’ success. Acting as their Account Manager, you will be responsible for proactively engaging with each of your assigned customers:

• Regularly providing product demos, onboarding calls, educating them on new services, gathering feedback & ensuring their overall event success in order to drive account growth and retention YoY.
• Your mission? Land & expand. Find ways to grow our footprint by being the trusted advisor to hundreds of our top customers.

What your work will focus on:

• Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets.
• Be the first point of contact for our amazing customers when they need help.
• Be responsible for initial onboarding, strategy conversations and building ongoing relationships with key customers.
• Drive product adoption and achieve the highest level of customer success through proactive engagement and support.
• Build long-term relationships with 60+ accounts by conducting regular onboarding calls, training, account-level debriefs, product demos & check-in calls.
• Prospect for growth opportunities within your existing client base through referral and other networking initiatives.
• Stay on top of active events and manage projects from conception to post-event by liaising with various team members.
• Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts.
• Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager.
• Actively participate and contribute to team meetings, Slack discussions & 1:1s.
• Leverage a mix of communication methods (phone, meeting, in mails, emails) to proactively engage and grow your accounts.

Qualifications

• 2 - 3 years experience in B2B Sales and Event Management (SaaS preferred).
• Experience working with event technology, including: registration, event app, badges, AV solutions, virtual events.
• A track record of achieving and/or exceeding targets through upsell and growth.
• Unbeatable listening skills.
• Extensively worked within CRM such as HubSpot or SalesForce.
• Obtained a Bachelor's degree or equivalent.

Requirements

• An outstanding communicator.
• Adaptable to change.
• Organized & proactive.
• Solution-oriented.
• Thinking out of the box.

Benefits

• Total Compensation: Up to 110k EUR OTE.
• Time-Off: 25 vacation days + 3-summer days + your birthday is a holiday.
• Tools: Top of the line hardware and the best collaboration software for remote work.
• The Best Coworkers Ever: Positive impact from co-workers on your everyday happiness.

Company Description

We're focused on building the most comprehensive event management platform to help conference organizers create engaging event experiences. We believe live events bring people together and enable positive change.

• Over 30,000+ events in 70+ countries.
• Trusted by major brands such as Porche and Shoppers Drug Mart.
• Supported by amazing non-profits such as American Psychiatric Nurses Association and Canadian Real Estate Association.