[Hiring] Account Manager @Info-Tech Research Group

Role Description

As an Account Manager, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.

Major Responsibilities

• Create and execute sales and service activity plans.
• Manage member life-cycle tasks, including scheduling and eventually leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Qualifications

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team an asset.

Requirements

• Critical Thinking: Ability to assimilate complex information and communicate this in a simple way.
• Planning & Organization: Set daily schedules, plan territory, setting plans for account growth.
• Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately.
• Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment.
• Active listening: Able to identify client needs; asks great questions & listens.

Benefits

• Competitive compensation packages.
• Comprehensive benefits coverage: Health, Dental, Vision, etc.
• President Club awards and trips.
• RRSP matching.
• Generous time-off policies with summer hours and soft close days.
• Employee recognition and development programs.
• “Buy a book” program.
• Pet friendly offices, an onsite gym, virtual yoga sessions, rooftop patio, company fun days, and more!