[Hiring] Account Manager @McKesson

Role Description

The Sr. Associate, Client Management plays a key role within our Strategic Account Management (Client Relationship) team, supporting large, complex pharmaceutical programs across multiple Biologics business units. In this role, you will contribute to client relationship management, lead essential project activities, and ensure smooth operational execution of programs sourced to Biologics by McKesson. You’ll work cross functionally to support clients, strengthen partnerships, and provide proactive solutions that meet program needs. This position is ideal for someone who is highly organized, analytical, and passionate about creating a positive customer experience.

What You’ll Do

• Financial Management
  • Ensure 100% accuracy of all client invoices prior to release.
  • Review invoices, line items, and supporting documentation; escalate discrepancies as needed.
  • Partner with Finance to ensure timely delivery and verification of billing.
• Client Relationship Management
  • Serve as a point of contact for client communications, project updates, and day-to-day inquiries.
  • Support client expectations regarding service delivery and program performance.
  • Provide proactive consultation on operational improvements, cost savings, and efficiency opportunities.
  • Draft and deliver clear written and verbal communications (non-sales, non-IT).
  • Contribute to client Quarterly Business Reviews (QBRs) by sharing performance updates and opportunities for enhancement.
• Project Management
  • Collaborate with Sales and clients to define project scope for new initiatives.
  • Support or lead sub-projects for new product launches, service implementations, client-driven initiatives, and change requests.
  • Manage project timelines, cross-functional communications, and tracking logs.
  • Lead the internal change request process and communicate priorities across teams.
• Account Management
  • Review program documentation (BRDs, SOPs, WIs, system requirements, training materials) prior to production release.
  • Maintain client-approved documentation in secure systems per company standards.
  • Monitor performance against service level agreements (SLAs) and support corrective action plans when needed.
  • Serve as first point of contact for operational issues, escalating as appropriate.
  • Ensure timely and accurate delivery of program reports; verify data quality before client distribution.
  • Interpret data and summarize insights for clients.
  • Partner with internal teams and external vendors to support daily program operations and address vendor service/pricing concerns.

Qualifications

• Degree or equivalent and typically requires 2+ years of relevant experience.
• Bachelor’s degree in a related field or equivalent experience.
• 2+ years of project management experience.
• 2+ years of experience in Healthcare, Pharmaceuticals, Client/Account Management, Finance, or Distribution.
• Strong customer focus with the ability to create visible value.
• Proven ability to manage multiple projects, timelines, and priorities.
• Advanced organizational and project management skills.
• Experience with process documentation and continuous improvement.
• Strong analytical abilities — able to spot trends and propose solutions.
• Advanced skills in Microsoft Excel and PowerPoint; experience with Visio and Project.
• Excellent written and verbal communication skills.
• Ability to build effective team relationships and collaborate across functions.

Requirements

• Professional office environment.
• Up to 25% travel required.

Benefits

• Competitive compensation package.
• Exposure to cross-functional teams and high-visibility projects.
• Opportunities for professional growth within an industry-leading organization.
• Base Pay Range: $55,600 - $92,600.
• Additional compensation opportunities, such as an annual bonus or long-term incentives.