[Hiring] Account Manager @RTB House

Role Description

• Cooperation with big brands from the e-commerce market in Mexico;
• Regular meetings with top clients to ensure premium customer service;
• Execute customer communications – personally and via telephone, video-calls or email, in line with standards and processes;
• Respond to customer requests and inquiries in a professional and timely manner;
• Responsible for customer success and long-term relationship of bigger accounts;
• Provide specific information regarding company’s services and products;
• Assist customers in the process of launching ad campaigns;
• Develop and maintain in-depth product knowledge;
• Data improvement and optimization.

Qualifications

• Experience in managing online advertising campaigns for clients;
• Preferably experience working in adtech, advertiser or agency (online area);
• Highly developed analytical skills;
• Interest in performance marketing/ digital marketing/ e-commerce;
• Knowledge of customer support tools and processes;
• Ability to identify and understand customer needs and requirements;
• Highly developed numerical skills and problem-solving skills;
• Well-developed verbal and written communication skills;
• Multi-tasking, high level of energy, resourcefulness;
• A high level of motivation and willingness to learn;
• Positive, can-do attitude;
• Fluency in Spanish and English.

Benefits

• Remote working;
• Engaging role in a new fast-growth project;
• Chance to be a part of a team which shapes the future of online marketing globally;
• Opportunity to work with a global team;
• Versatile tools and training opportunities;
• Being part of an award-winning organization, with outstanding growth numbers;
• Working at a company with a great product based on the newest AI Technology (Deep Learning);
• Working in a flexible environment with a balance and personal and professional life;
• Attractive salary plus a bonus system.