[Hiring] Bilingual Account Manager @Vortex Freight

Role Description

The Account Management Department is dedicated to maintaining strong, long-term relationships between Vortex Freight Systems and our customers by delivering fast, efficient, and strategic solutions that align operational capabilities with evolving client needs.

The Bilingual (Spanish/English) Account Manager is responsible for the overall satisfaction of the accounts including growth and retention. This includes:

• Identifying new business opportunities
• Strengthening client relationships
• Resolving issues efficiently
• Ensuring seamless communication between customers and Vortex’s internal teams

This position is fully remote and requires individuals located in Puebla, Puebla, with 60% travel to meet with customers. The working hours are Monday-Friday, 8:00 AM - 5:00 PM, and you must have your own vehicle to meet with customers/clients.

Responsibilities

• Account Growth and Retention
  • Work with the Business Development team to manage and grow existing house accounts by identifying opportunities for expedited services, new lanes, northbound freight, and partial loads.
  • Ensure accounts receive full attention to foster long-term loyalty and trust.
  • Regularly identify threats (e.g., competitor activity, service issues) and collaborate with senior leadership to implement corrective actions.
  • Schedule and conduct in-person customer visits at least 3–4 times annually, with additional meetings as needed.
  • Cultivate strong social and professional bonds with key decision-makers.
• Customer Relationship Management
  • Serve as the primary liaison between customers and the Customer Service Department (CSD).
  • Conduct monthly calls to all house accounts to assess needs and maintain presence.
  • Maintain a minimum of 20 face-to-face meetings per month for account relationship upkeep.
  • Develop a deep understanding of each client’s internal structure, including purchasing, logistics, and planning functions.
• Account Administration
  • Maintain an updated geographic directory for all accounts.
  • Prepare and deliver On-Time Performance (OTP) and Booking Compliance reports.
  • Track expiration dates for all Long-Term Agreements (LTAs) and initiate renewal processes proactively.
  • Monitor route consistency; investigate and address service lapses.
  • Manage claim resolutions and escalate persistent issues when necessary.
  • Assist in collections for overdue accounts when required.
  • Spend 50% of the time, or more, making in-person visits with customers.
• Cross-Department Collaboration
  • Maintain strong communication with CSD, Operations, and Finance to ensure seamless service delivery.
  • Participate in operational meetings to share client feedback.
  • Understand profit margins and quoting processes to support competitive pricing strategies.
  • Work closely with the sales team on Share of Wallet opportunities.

Qualifications

• Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or a related field (or equivalent work experience).
• 3 to 7 years of experience in materials, materials planning, logistics, or purchasing/procurement is a must.
• Proven record of accomplishment in maintaining and expanding B2B relationships.
• Experience with Mexican customs and international trade regulations is highly preferred.
• Automotive Experience is a plus.

Requirements

• Bilingual (English and Spanish) - this is a MUST.
• Reliable automobile to visit customers each week.
• Strong interpersonal, networking, and presentation skills.
• Ability to make prompt, informed decisions under pressure.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong analytical and problem-solving skills.
• Highly organized with strong attention to detail.
• Proactive, optimistic, and self-motivated work ethic.
• Ability to travel as needed for client visits.
• Experience with CRM systems (e.g., Salesforce, HubSpot).
• Knowledge of freight forwarding, partial loads, and expedited freight services.
• Understanding of EDI systems and performance reporting.
• Understanding of Logistics and/or materials planning and purchasing for a manufacturing operation.

Benefits

• Offers a clear pathway to advance into Senior Account Manager roles and other management positions.
• Innovative Environment: Be part of a forward-thinking team dedicated to optimizing logistics and operations.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Supportive Culture: Work in a collaborative and supportive environment where your ideas and contributions are valued.
• Opportunity to grow with a fast-growing logistics company.
• Collaborate closely with leaders across multiple departments and regions.
• Dynamic and collaborative team environment.
• Make a direct impact on the company's growth and success.
• Quarterly bonus plan. Account Managers are rewarded every quarter for maintaining and growing their book of business.
• We offer phone allowance and car allowance.