[Hiring] Account Manager @Internova Travel Group

Role Description

Serve as a key liaison between Internova and its preferred Destination and Global Tourism Board Partners, managing a diverse portfolio of mid-tier through top-tier, complex accounts. The Account Manager is responsible for end-to-end partner management, campaign execution, relationship development, and coordination across Internova business units to ensure successful delivery of partner commitments and long-term partnership value. In addition to assigned accounts, the Account Manager will support designated team-wide functions and cross-functional areas, helping facilitate communication, maintain processes and resources, and promote consistency and collaboration across the Destinations team and Internova business units.

Account & Partner Management

• Manage a portfolio of mid-tier through top-tier destination partners, including complex, multi-faceted partnerships spanning multiple Internova business units.
• Serve as the primary day-to-day partner contact, building strong relationships and maintaining a high level of partner service and engagement.
• Manage the full lifecycle of assigned partner agreements, from annual planning and activation through execution, reporting, renewal, and ongoing account development.
• Maintain a strong understanding of partner objectives, contracted commitments, budgets, timelines, and performance expectations.
• Identify opportunities to strengthen existing partnerships and support account retention, renewals, and appropriate growth in collaboration with Destination team leadership.

Campaign Management & Execution

• Translate contracted partner plans into clear, actionable campaign timelines and oversee successful execution across B2B, B2C, events, publications, education, and other applicable channels.
• Coordinate multiple partner campaigns and deliverables simultaneously, ensuring accuracy, timeliness, and alignment with contracted commitments.
• Partner with Creative, Marketing, Events, Analytics, and other internal teams to move campaigns from planning through execution.
• Review campaign assets and deliverables for accuracy, partner alignment, brand standards, and contractual requirements.

Cross-Functional Collaboration & Team Support

• Collaborate across Internova business units and functional teams to support the successful execution of Destination Partner programs and initiatives.
• Support assigned cross-functional or team-wide areas of responsibility, helping facilitate communication, coordination, and consistent processes across the Destinations team.
• Maintain and share relevant updates, resources, tools, and process information related to assigned functional areas.
• Partner with fellow Account Managers to ensure information and best practices are communicated consistently across the team.
• Contribute to team-wide initiatives, events, process improvements, and special projects as assigned.

Partner Reporting, Budget & Performance Management

• Manage assigned partner budgets and ensure activities remain within contracted revenue and expense parameters.
• Maintain accurate account records, campaign documentation, timelines, and partner activity.
• Coordinate collection and analysis of campaign performance data, KPIs, and proof of performance.
• Develop comprehensive partner recaps that demonstrate campaign delivery, results, and overall partnership value.
• Use performance insights to inform partner conversations, renewals, and future account recommendations.
• Proactively identify execution risks, resolve issues, and communicate changes or recommendations to partners and internal stakeholders.

Qualifications

• Bachelor's degree in marketing, advertising, tourism, business administration, or equivalent combination of education and relevant experience.
• 5+ years of account management, partnership marketing, or related experience; travel, tourism, hospitality, tourism board, tour operator, consortia, or destination experience strongly preferred.
• Demonstrated experience managing complex client or partner relationships, multiple concurrent campaigns, and significant program budgets.
• Strong relationship-management skills with the ability to communicate effectively and professionally with both external partners and internal stakeholders.
• Proven ability to coordinate complex projects across multiple teams, manage competing priorities, and deliver against deadlines with strong attention to detail.
• Strong written, verbal, presentation, and problem-solving skills.
• Highly organized, proactive, collaborative, and comfortable working independently in a remote environment.
• Strong proficiency with Microsoft Office and related business tools, including document preparation, presentations, data analysis, spreadsheet management, and project-management platforms such as Smartsheet and other required technology tools.
• Ability to travel for partner meetings, industry events, and Internova programs as required.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.