[Hiring] Account Manager @Imagine360

Role Description

Imagine360 is currently seeking a Health Plan Relationship Manager/Relationship Manager to join our Client Experience team!

In the role of Relationship Manager, you are responsible for overall client satisfaction to include providing superior service to the brokers and employers assigned to your portfolio. This includes:

• Member education
• Client communication plans
• Program analytics

This role should seek to build additional value to clients and enhance the overall client experience, which includes serving as a trusted advisor to the client. Responsibilities include:

• Coordinating all internal support services for successful implementation and ongoing client satisfaction
• Acting as a liaison between Imagine360 staff, clients, brokers, and vendors
• Identifying ways of increasing revenue opportunities for Imagine360 while improving plan results

Position Location: 100% remote

Responsibilities include but are not limited to:

• Accountable for the overall administration, retention, and growth of your portfolio
• Manage the onboarding process of new plans (or groups) and provide necessary education of TPA, ELAP/Imagine, or other related entities' products and services
• Support existing clients through the annual renewal process, attaining specific client retention rates
• Schedule and conduct client meetings on a monthly/regular cadence
• Create comprehensive and ongoing client/member education programs and marketing tools
• Participate in health fairs, conduct onsite presentations, and direct employee enrollment meetings
• Inform and educate clients about coverage, exclusions, and exposure
• Adapt and incorporate new duties and responsibilities related to client satisfaction as assigned

Qualifications

• Bachelors Degree Preferred
• 3+ years of insurance agency and/or TPA experience specializing in employee benefit and self-funded medical plans
• Computer skills which include proficiency in Microsoft Outlook, Word, Excel, and PowerPoint, as well as navigation utilizing the internet
• Ability to resolve problems independently and demonstrate ability to multi-task
• Ability to travel as needed up to 30%
• Strong verbal and written communication skills
• Strong presentation skills
• Ability to demonstrate a commitment to building new skills and fostering a positive work environment

Requirements

• Must obtain Life and Disability Producer's License within six months of completing probationary period

Benefits

• Multiple Health Plan Options
• Company paid employee premiums for disability and Life Insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives