[Hiring] Account Manager @Law Office of Randall & Johnson

Role Description

This position is an account manager position and is targeted towards those interested in a fast-paced, high-intensity environment that requires being nimble and conversational, while staying on brand and professional.

• Account Managers must be able to take on around 30 - 50 calls a day from warm leads, including working with challenging populations, that are seeking reassurance and guidance in a meaningful and kind manner.
• They must be able to engage intentionally and respectfully, creating a relationship that carries the brand’s motto of helping our clients get their life back.

Location: Work remotely; no commute required. However, we do require that you live in Utah or California. Living outside of Utah County or Southern Salt Lake County requires prior approval. Position may convert to an in-office position or require regular travel to work with other members of the team, which is currently centered in northern Utah County.

Responsibilities

• Qualify leads. Expected to handle 40+ calls, both outbound and inbound throughout the day, keeping calls under 15 minutes, ensuring attention to detail and accuracy relative to conversation, notes, and information relayed to lead.
• Nurture our leads in the primary and secondary sales funnels.
• Negotiate expertly using proven negotiation approaches.
• Speak with leads, clients, court clerks, and government employees on the phone and via email.
• Be confident and quick at billing.
• Copiously document updates in respective Client files.
• Stay in touch with your supervisor throughout the day.
• Be flexible and able to assist the team with additional services as needed.

Qualifications

• Must love sales and talking to people.
• Bachelor's degree and/or Paralegal Certificate.
• Mastery of the English and legal language, both written and spoken.
• Preferred undergraduate majors: Communications, Business, Humanities, English, Social Work, Political Science, or similar writing-focused liberal arts degree.
• Desire to help people move forward from their pasts.
• 1-5 years of experience in a fast-paced position which requires managing multiple tasks and providing polished writing products preferred.
• Desire to work hard every day with a no excuses attitude.
• Healthily competitive with a desire to continually improve.

Requirements

• Excellent client relationship management skills: Includes asking for contact information, understanding the lead's “why” and helping them get there by creating insightful and engaging conversation.
• Be a fast learner comfortable in setting with repetitive actions. You do not have to know about law, but you need to be willing and quick to learn, as well as resourceful.
• Strong computer and internet skills including knowledge of Microsoft Office, including Word and Excel.
• Familiar with CRM and sales platforms. Ability to work quickly, using multiple tabs, screens, and platforms to incorporate notes, invoices, contracts, etc.
• Affable disposition who enjoys team camaraderie.
• Self-starter, ability to prioritize, stay on task, and work independently.
• A problem solver who strives to reduce the workload on others by finishing tasks without leaving loose ends.
• Goal-oriented and efficient, while remaining thorough and accurate.
• Ability to work independently, manage large workloads, and keep deadlines.

Benefits

• Base pay and bonus pay with a very generous combined expected pay for excellent performance.
• Potential for promotion in the future.
• Sick leave.
• Paid time off.
• Paid holidays.
• Retirement plan with employer matching at Guideline (a top notch 401K provider).
• Cost reimbursements.
• Work from home.
• Health/Dental/Vision insurance plans depending on hours worked with competitive employer contributions (80% contribution to a nationwide UHC plan). Also includes coverage for dependants at a lower contribution.

Necessary Equipment

• Own functioning computer and daily access to stable high speed internet.
• Valid driver’s license.

Application Process

• Required: Cover letter, Resume, References, Writing sample(s), such as a motion, essay, blog post, or article.
• Recommended: School transcripts, Letters of recommendation.