[Hiring] Account Manager @Interopay

Role Description

Interopay is hiring for an additional member of our Account Management team. We are seeking an experienced SaaS Account Manager to join our well-established Accounts Payable Automation company. The AM will be responsible for managing a portfolio of enterprise-level customers, driving revenue growth, and ensuring customer satisfaction through the effective use of our products and services. The ideal candidate will have a strong track record of managing complex customer and partner relationships, a deep understanding of SaaS business models, and a passion for delivering exceptional customer experiences.

• Serve as the primary point of contact for a portfolio of enterprise-level customers, building strong relationships and ensuring customer satisfaction.
• Collaborate with cross-functional teams, including sales, product, and support, to deliver a seamless customer experience.
• Develop and manage relationships within Fortune-50 partner to maximize joint opportunities.
• Develop and execute account plans that align with customer goals and objectives, and drive revenue growth.
• Proactively identify and address customer needs, and develop strategies to drive customer satisfaction and retention.
• Conduct regular business reviews with customers to understand their goals and needs, and identify opportunities for upselling or cross-selling.
• Work closely with internal teams to identify and resolve customer issues or concerns, and ensure timely resolution of support tickets.
• Continuously monitor industry trends and customer feedback to identify opportunities for improving our products and services.

KPI's

• Manage a rolling pipeline of 350 existing customers to ensure their successful renewal increasing ACV incrementally by upselling additional software add-ons.
• Exceed Annual Renewal Bookings of $560,000.
• Exceed Annualized Customer Card Spend of $425,000,000.

Qualifications

• Bachelor's degree.
• 5+ years of experience in account management, sales, or a related field, preferably in a SaaS environment.
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Demonstrated ability to manage complex customer relationships and drive revenue growth.
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and effectively.
• Knowledge of SaaS business models and industry trends.
• Experience with CRM software, such as Salesforce or Pipedrive, and customer support tools such as Zendesk or Freshdesk.

Benefits

• Competitive salary package.
• Uncapped commission with accelerator.
• Full medical, dental, vision benefits.
• 6% 401k match.