[Hiring] Account Manager @Searchrsa.com

Role Description

Manage day-to-day OB (Onboarding) and operational activities for our clients, whilst building strong and lasting client relationships. The role will have a particular focus on assigned priority clients, ensuring they receive dedicated support, proactive communication, and a high level of service, whilst also providing coverage for other clients when required.

• Take ownership of and manage day-to-day Onboarding (OB) and operational activities for all clients, ensuring tasks are completed accurately, efficiently, and within agreed timelines.
• Serve as a dedicated point of contact for assigned clients, managing day-to-day communication, queries, requests, follow-ups, and coordination to ensure a responsive and seamless client experience.
• Maintain regular and proactive communication with assigned clients through email and frequent video calls via Zoom, Google Meet, and Microsoft Teams (preferred), providing updates, addressing queries, and managing ongoing requirements.
• Develop and maintain strong, trusted relationships with existing clients, whilst supporting the onboarding and ongoing management of new clients.
• Gain a clear understanding of client requirements and coordinate effectively with relevant internal and external teams to ensure operational tasks, requests, and issues are resolved promptly and efficiently.
• Provide Onboarding and Account Management cover across all clients, particularly during periods of absence or limited availability within the Account Management or Onboarding teams, ensuring continuity of service, consistent service levels, and timely client support.
• Ensure continuity of service by taking ownership of urgent client requests, operational requirements, and follow-ups when other team members are unavailable.
• Proactively engage with clients, follow up on outstanding actions, anticipate potential issues, and address concerns promptly to maintain a high level of client satisfaction and engagement.
• Maintain accurate and up-to-date client records and documentation ensuring key communications, requirements, actions, and onboarding progress are properly recorded.
• Work collaboratively with internal and external teams to identify and implement process improvements that enhance the client experience, operational efficiency, client retention, and overall service delivery.
• Identify opportunities to strengthen client relationships and contribute to client retention, satisfaction, and long-term account growth where appropriate.

Qualifications

• 1–2 years of relevant experience in Account Management, Client Servicing, Onboarding, HR Operations, or a similar client-facing or operational role.
• Excellent written and verbal communication skills, with the ability to build strong professional relationships and manage client interactions confidently.
• Strong organisation, time management, and follow-up skills, with the ability to manage multiple clients, priorities, and operational tasks simultaneously.
• Proactive, dependable, and solutions-focused, with a strong sense of ownership and accountability for client requirements.
• Ability to balance client-facing Account Management responsibilities with day-to-day operational and Onboarding activities.
• Comfortable managing emails, regular client calls, and virtual video meetings via platforms such as Zoom, Google Meet, and Microsoft Teams (preferred).
• Strong attention to detail, with the ability to maintain accurate records, documentation, and client information.
• Ability to adapt quickly and provide support across different clients and teams, particularly during periods of absence or increased workload.
• A client-first mindset, with a genuine focus on delivering a responsive, professional, and consistently high level of service.