[Hiring] Account Manager @Inspired

Role Description

The Account Manager – Key Accounts is responsible for the retention, growth, and commercial development of a defined portfolio of clients. Unlike a standard account management role, this position carries an explicit mandate to identify and convert cross-sell and upsell opportunities across Inspired Energy's full product suite - spanning energy procurement, ESG and emissions reporting, and behind-the-meter (BTM) energy management solutions.

The AM will build deep, multi-threaded relationships within client organisations, ensuring Inspired is viewed not only as a procurement partner, but as a trusted strategic adviser on energy costs, sustainability obligations, and long-term energy management.

The successful candidate's responsibilities will include but not be limited to:

• Client Relationship & Portfolio Management
  • Manage a defined portfolio of key accounts, acting as the primary day-to-day point of contact.
  • Build and maintain strong, trust-based relationships at multiple levels within each client organisation, including Procurement, Finance, Sustainability, and Facilities/Engineering.
  • Conduct regular client reviews to assess satisfaction, upcoming requirements, and strategic fit.
  • Proactively manage renewals, re-tenders, and contract negotiations to secure long-term retention.
• Cross-Sell & Upsell
  • Identify and pursue opportunities to introduce additional Inspired Energy products and services to existing clients, including emissions and ESG reporting solutions, and BTM energy assets (solar, storage, EV charging, HVAC optimisation).
  • Map each client's organisational structure to identify unspent budget headroom across departments not yet engaging with Inspired Energy.
  • Develop account growth plans with clearly defined cross-sell targets and timelines, tracked through CRM.
  • Collaborate with internal specialists (BTM, ESG, Procurement) to build compelling, multi-product propositions tailored to each client's energy strategy.
  • Work towards a "land and expand" model - growing initial procurement-only relationships into multi-service partnerships.
• Energy Procurement & Contract Management
  • Manage and lead tendering processes for energy contracts, constructing group tenders in a professional and client-appropriate manner.
  • Negotiate tailored supply agreements that reflect individual client requirements.
  • Deliver market guidance, cost comparisons, and reporting (including Excel-based analysis, graphs, and narrative summaries) to support informed client decision-making.
  • Stay current on UK energy market developments and communicate relevant insights to clients proactively.
• Stakeholder Engagement & Commercial Development
  • Navigate client organisations vertically - from energy managers to Finance Directors - adapting communication style and commercial framing accordingly.
  • Represent Inspired Energy at industry events, client premises, and sector forums.
  • Contribute to product development and service innovation by feeding client intelligence back into the business.
• Operations & Compliance
  • Manage client queries and issues efficiently - including billing, data, terminations, objections, and change of tenancy matters using the correct supporting teams.
  • Maintain accurate and up-to-date records of all client activity through CRM.
  • Hit and exceed revenue and cross-sell targets as agreed with management.
  • Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties.

Qualifications

• Minimum 5 GCSEs A-C including Maths & English
• Proven B2B account management experience with complex, multi-site clients
• Demonstrable track record of upselling or cross-selling within an existing client base
• Experience managing clients in the UK energy sector
• Ability to engage confidently with multiple stakeholders across client organisations (e.g. Procurement, Finance, Sustainability)
• Strong commercial and financial literacy - comfortable discussing ROI, contract structures, and energy costs
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (particularly Excel)
• Full, clean UK driving license

Requirements

• Degree-level education
• Knowledge of ESG frameworks, SECR, or Scope 1/2/3 emissions reporting
• Exposure to behind-the-meter energy solutions (solar, storage, EV charging, HVAC)
• Experience working with CRM systems
• Background in energy consultancy, aggregation, or managed energy services

Benefits

• Training and development opportunities
• Company pension
• Life insurance
• Enhanced maternity and paternity
• Benefits portal, with a wide range of benefits
• 4pm finish on Friday