[Hiring] Account Manager @Columbus McKinnon Corporation

Role Description

The Account Manager - Order Processing is responsible for managing and coordinating customer orders from order receipt through execution and delivery. The role acts as a key interface between customers, internal departments, and the German factory, ensuring technical and commercial accuracy, timely project execution, compliance with contractual requirements, and high levels of customer satisfaction.

• Playing a key role between the customer and factory in Germany
• Manage and process customer orders with a focus on technical accuracy and timely execution
• Coordinate project timelines, milestones, and deliverables in collaboration with the German team
• Review and interpret technical documentation, drawings, and specifications
• Ensure compliance with contractual obligations and company standards
• Communicate effectively with internal departments (sales, offer-management, engineering, procurement, production, accounting, controlling, logistics) and external stakeholders
• Monitor project progress, identify risks, and implement corrective actions
• Support continuous improvement initiatives in order processing and project workflows
• Assist in contract review and ensure alignment with German commercial law and international standards
• Create documents like order confirmations, bills, guarantees as well as internal documents

Qualifications

• Communication skills in English and German to ensure the continuity of information
• Ensuring needs-based communication in unclear situations
• Experience in the lifting equipment or crane industry is essential
• Ensuring compliance with technical requirements and safety standards
• Ensuring compliance with commercial rules and laws
• Independent recognition of priorities and corresponding processing of customers orders
• Ability to keep track and organize work from multiple jobs at once, keeping deadlines
• Ability to learn and adapt quickly to changing situations
• Able to work within a global team in a remote working environment
• Continuous improvement mindset. Result-driven. Quality-driven.

Requirements

• Bachelor’s degree in Engineering, Industrial Management, or a related technical field
• Minimum 3 years of experience in technical order processing or project coordination
• Excellent communication skills in English and German in speech and writing
• Basic understanding of German commercial law (e.g., BGB, HGB) and international contract principles
• Strong understanding of manufacturing processes and technical aspects
• Solid commercial knowledge including pricing, costing, and ERP systems (e.g., SAP)