[Hiring] Account Manager @Mongoose

Role Description

As an Account Manager, you’ll be the driving force behind making sure our clients don’t just renew their contracts—they expand their use of Mongoose solutions and can’t imagine life without us. You’ll own the renewal process and lead all expansion efforts, including upsells and cross-sells, by diving deep into client relationships, uncovering their needs, and helping them achieve their goals with our products. Success in this role will be measured by increasing client retention rates, achieving both your annual renewal and expansion quotas through adoption and growth of our Conversation Intelligence Platform.

What You'll Do

• Sell and Renew with Confidence:
  • Consistently meet or exceed assigned renewal and expansion quotas to drive revenue growth.
  • Develop informed, strategic retention and growth plans in partnership with your Customer Success Manager.
  • Lead renewals with confidence so clients feel valued, supported, and excited to sign on for another year.
  • Proactively anticipate and address risks well before renewal time.
• Drive Growth Like a Pro:
  • Build pipeline through focused weekly outbound activities.
  • Own upsell and cross-sell opportunities by showing clients how Mongoose can solve more of their challenges.
  • Expand our footprint within schools by introducing our solutions to new departments and teams.
• Be the Client’s MVP:
  • Build rock-solid relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs).
  • Use a deep understanding of client goals and challenges to position Mongoose as an indispensable partner.
  • Work in partnership with a dedicated Client Success Manager to drive commercial strategy.
• Collaborate & Innovate:
  • Partner with Marketing to share new offerings, success stories, and updates with clients.
  • Collaborate with Leadership to identify risks and develop creative solutions.
  • Bring the voice of the customer to Product by sharing insights and ideas.
• Show Up, Stand Out:
  • Represent Mongoose at industry events, conferences, and trade shows.
  • Be the face of Mongoose for your accounts, turning relationships into partnerships.
• Make Data Your Superpower:
  • Track client health metrics to guide conversations and uncover opportunities.
  • Maintain an accurate CRM with all renewals, upsells, and interactions.
  • Share insights and updates internally to ensure alignment.

Qualifications

• Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment.
• Demonstrated ability to build healthy pipelines and convert with strong win rates.
• Exceptional communication skills to ensure complex ideas are easy to understand.
• Strong, strategic thinker with proactive problem-solving abilities.
• Experience with CRM systems (bonus points for HubSpot expertise).
• Ability to learn fast and adapt quickly in the higher ed space (not a deal-breaker).

Requirements

• Sales experience with a consistent track record of exceeding targets.
• Natural ability to connect with people and build trust.
• Data-informed decision-making skills.
• Team-oriented mindset, thriving in a collaborative environment.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401K with company match: 100% of the 1st 3% and 50% of the next 2%.
• Flexible PTO.
• Competitive Leave Policies.
• 13 paid holidays, including a week off between Christmas and New Year’s.
• Total on-target earnings for this role are $150,000, including a base salary of $80,000 plus a $70,000 variable.