[Hiring] Account Manager @Ceresti Health

Role Description

The Account Manager, ACOs & MediGap is a high-ownership, relationship-intensive role at the intersection of performance management, physician awareness and education, carrier relationship development, and organizational change. You will serve as the primary partner for ACOs and Medicare Supplement carriers partnering with Ceresti — helping both ACOs and MediGap carriers strategically leverage the GUIDE Model to impact one of the costliest, most unmanaged cohorts in their populations. The Account Manager is responsible not just for account health, but for building the kind of trust that allows Ceresti to proactively enroll eligible beneficiaries on behalf of partner ACOs and MediGap plans.

This is not a reactive account management role. ACOs are complex organizations with physician stakeholders who are protective of their patient relationships, operational teams managing competing priorities, and leadership who need to see ROI in shared savings and operational relief. MediGap carriers bring a different but equally complex dynamic — product and actuarial teams evaluating clinical value, compliance teams navigating CMS requirements, and member services teams that need seamless integration with GUIDE Model workflows. Your job is to earn and maintain trust across both channels — and to translate that trust into enrollment performance, program adoption, and measurable outcomes.

You'll succeed here if you're energized by complexity, comfortable navigating physician skepticism and carrier procurement cycles, and deeply motivated by what it means to get this right for families living with dementia.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of experience in account management, client success, provider relations, carrier/payer relations, or partnership management within healthcare.
• Experience working with ACOs, Medicare Advantage plans, Medicare Supplement (MediGap) carriers, or value-based care organizations.
• Strong understanding of healthcare operations, provider workflows, and population health models.
• Proven ability to manage complex, multi-stakeholder relationships.
• Exceptional communication, organization, and follow-through skills.
• Exceptional problem-solving skills.

Requirements

• Experience supporting CMS models (e.g. GUIDE, MSSP, ACO REACH, or other value-based programs).
• Familiarity with caregiver support, dementia care, home care, or care management models.
• Experience managing carrier or health plan accounts, including CMS model implementation, member engagement, or GUIDE-adjacent program delivery.
• Experience presenting performance data and outcomes to executive audiences.
• Comfort working in a high-growth, fast-moving startup environment.
• Experience with HubSpot is a plus.

Benefits

• A role with real ownership — you'll have named ACO and National MediGap carrier accounts, clear performance metrics, and direct visibility to senior leadership.
• A CMS GUIDE Model that is early-stage nationally, and a MediGap channel that is greenfield — which means your work shapes how this program scales across both channels nationwide.
• A team that's deeply mission-aligned and operationally serious — we move fast, but we don't cut corners on compliance or quality.
• Competitive compensation, full benefits, and a remote-first environment built for people who deliver without being managed.